Meet the alternative to Desk365
Is Crisp’s shared inbox better for team collaboration? How does Crisp’s AI chatbot compare to Desk365? Which is a better alternative: Crisp or Desk365? Does Crisp support multichannel communication like Desk365?
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Desk365, a cloud-based helpdesk software, has been designed to streamline customer service operations for businesses of all sizes. Arising from the need to consolidate essential customer support functions into one seamless platform, Desk365 is known for its user-friendly interface, robust ticketing system, and automation capabilities. The software enables teams to handle customer inquiries efficiently, ensuring no query goes unanswered. Additionally, Desk365 offers insightful analytics and reporting tools, helping companies monitor performance and refine their customer service strategies over time.
Crisp, another player in the customer support software arena, brings its own unique strengths to the market. While it shares Desk365’s intuitive interface and comprehensive tools for managing customer interactions, Crisp excels in real-time communication features such as live chat and multi-channel integration. This allows businesses to engage with customers more dynamically and cohesively across various platforms. Although Desk365 impresses with its deep automation and robust reporting capabilities, Crisp sets itself apart by facilitating direct and lively conversations, creating a more responsive and interactive support environment.
End-up the thrill of siloed conversational data inside your company
Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like
Desk365.
The thing is, Crisp offers way more integrations to increase collaboration between your teams.
With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.
Bring customers' experience to another level
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Offer a simple international customer support strategy
Nowadays, borders have disappeared thanks to the internet. Customers can come from anywhere. Using Crisp, you'll have access to LiveTranslate which will help your team speak as a native. Sometimes, customers are not fluent in English, which is normal! Being able to be on the same foot makes the customer experience much better. Translate your messages on every channel, straight from your shared inbox.
Get an AI chatbot to answer customers 24/7
The best companies realize that crafting a world-class customer experience builds sustainable growth. Even though your teams might be robots, they will not be able to attend Desk365 all night to answer support tickets. Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions. Furthermore, you can also benefit from our multichannel bot to offer custom interactions with social networks such as Facebook Messenger, Instagram DM, WhatsApp or even Line and Telegram.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Desk365 compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$14/mo/agent
- Chat Seat Included1
- Additional seat$14/mo
- ContactsUnlimited
- Annual billing for 20 users$3,360
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Desk365 | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $14/mo/agent | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | $14/mo | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $3,360 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Compare Crisp to market leaders
