Does the competitor service provide cost-effective pricing for team usage?

Tidio offers an expensive high-tier plan at $2,999 per month with unlimited seats, contacts, and features. While they provide unlimited everything, their annual cost is prohibitively high at $35,988. Crisp delivers better value with a more affordable highest plan at $295/month that includes 20 seats and reasonable costs for additional agents.

What collaborative inbox features does the service include?

Tidio provides basic shared inbox functionality with cloud hosting, mobile apps, and private notes, but lacks critical routing rules and integrations with messaging apps. Crisp offers a complete inbox solution with all 15 key features including advanced routing rules, reminders, and integrations that streamline your team's workflow.

What functionality is included in the chat widget offering?

Tidio's chat widget covers basic needs like visitor details and customizable appearance, but lacks advanced features like live translation and co-browsing capabilities. Crisp's chat widget is superior with extensive functionality including video/audio calls, live translation, co-browsing, and a fast 1,6s loading time.

How adaptable is the automated chat solution they provide?

Tidio offers a basic chatbot builder with standard features like keyword intents and condition blocks, but lacks API connectivity for external data or custom LLM integration. Crisp's chatbot solution provides greater flexibility with complete API access that allows you to connect external data sources and leverage custom LLM models for more sophisticated automations.

Are there artificial intelligence solutions available to improve customer support processes?

Tidio incorporates some AI functionality including internal data training and virtual assistants, but lacks important features like conversation summaries and speech-to-text capabilities. Crisp delivers a comprehensive AI toolkit with all eight key AI features including Copilot, speech-to-text, conversation summaries, and custom LLM capabilities.

What outreach and communication sequence tools are available?

Tidio offers basic campaign functionality with email templates and chat sequences, but lacks targeting options and dynamic data insertion capabilities. Crisp provides a complete campaign solution with advanced targeting options and dynamic data insertion that allows for highly personalized customer outreach.

Can the self-service support center meet your company requirements?

Tidio does not offer any knowledge base capabilities, leaving your customers without self-service support options. Crisp provides a complete knowledge base solution with multilingual support, customization options, password protection, and custom domain capabilities to create a professional help center.

What customer relationship management features does the platform include?

Tidio offers limited contact management with basic tagging and CRM integrations, but lacks user profiles, advanced filtering, and activity tracking. Crisp delivers comprehensive contact management with detailed user profiles, advanced filtering, complete activity tracking, and contact import capabilities for better customer insights.

Meet a competitor to Tidio

Is Crisp's AI chatbot better than Lyro AI Chatbot? Does Crisp provide a more robust shared inbox than Tidio? What are the multi-channel integration differences between Crisp and Tidio? Does Crisp has a good Shopify app for e-commerce? More than 600,000 companies have already made the switch, and the content below will explain why you could be part of this movement too.

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Looking for Tidio's alternatives?

Tidio is revolutionizing customer service with its comprehensive platform, aimed at fostering better communication between businesses and their clients. Launched to provide seamless live chat, chatbots, and email integration, Tidio equips businesses with robust tools designed for improved customer interaction. Its standout features include real-time visitor monitoring, automated responses, and multi-channel communication, all accessible from a single dashboard. Tidio addresses the increasing demand for efficient digital customer service solutions, helping businesses engage with customers in a more personal and timely manner.

On the other hand, Crisp sets itself apart in the customer experience management space with distinct features like unlimited chat history, an integrated knowledge base, and a collaborative inbox designed to boost team efficiency. Both platforms aim to streamline customer service, but Crisp’s extensive suite of tools is tailored for advanced support strategies and team collaboration. This broader approach makes Crisp an appealing choice for businesses seeking a more holistic customer service solution. While Tidio excels in delivering core communication functionalities, Crisp offers a more comprehensive range of features to meet broader organizational needs.

Reason #1

Ask more from your live chat software

Standalone live chat isn't enough anymore. Customers want immediate support on multiple channels.

With Crisp, you can connect your live chat to a team inbox that will let you connect social media channels such as Facebook, Twitter, emails or even WhatsApp.

Crisp live chat also offers the ability to build chatbots and benefit from dedicated features such as canned responses or internal notes to increase collaboration between teams.

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Reason #2

Bring customers' experience to another level

The best companies realize that crafting a world-class customer experience builds sustainable growth.

On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.

You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

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FAQ about Tidio

This FAQ offers a comparative overview of Tidio and Crisp, covering key areas such as pricing, inbox features, livechat, chatbot functions, AI capabilities, campaigns, knowledge base solutions, and contact management. Use this guide to quickly understand the strengths of each platform and make the best decision for your business.

Reason #3

Make your customers happier

To build great customer service, companies have to have the best tools available to combine efficiency within the company and seamless experience for their customers.

Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily.

For the customer? A self-service channel that allows him not to wait for your answers. Autonomy is key when building a successful company.

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Reason #4

We not only integrate with e-commerce platforms

Just like Tidio, Crisp offers seamless integration with Shopify, but not only. The support platform also empowers merchants on WooCommerce, Adobe Commerce (Magento) and Prestashop. The integration empowers online merchants and retailers to access valuable customer data directly from the multichannel inbox brought by Crisp. From monitoring cart details, and order's status to reviewing order histories, or duplicating order the integration streamlines customer interactions by putting essential information at your fingertips.

Beyond commerce platforms, Crisp connects with a wide range of tools, such as Klaviyo, Loyoly or Aircall, consolidating workflows and ensuring merchants can efficiently manage all aspects of customer communication from a single platform.

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Reason #5

Speed is a matter of performance

Unlike Tidio, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.

More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.

Of course, Tidio is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.

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Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Tidio compare with Crisp

Enjoy a detailed comparison table about features and pricing

	Tidio	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	$2999/mo	$295/mo
Number of seats included in the highest plan Chat Seat Included	Unlimited	20
The cost for each additional seat added to the monthly bill Additional seat	Unlimited	$10 / mo / agent
Number of contacts allowed for the plan Contacts	Unlimited	200 000
Total yearly price to be paid Annual billing for 10 users	$35,988	$3,540
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK	-
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more