How does Crisp compare with Zendesk? Looking for Zendesk competitors with similar features? What is the best alternative to Zendesk? Discover our exhaustive comparison table between Crisp and Zendesk.
Zendesk founders were precursors when they built their company back in 2007. Since then, they have built a great 360° customer service platform which is much more than simple ticketing software.
Crisp and Zendesk are different and equal at the same time. Crisp has been built on a messaging basis when Zendesk comes from the emails and ticketing software which means two different cultures.
Still, product orientation is quite equivalent, for different results. If you're looking for an alternative to Zendesk, here are some reasons you should consider when looking over Crisp.
Reason #1
Nowadays, customers want to feel the human part of every company. Zendesk has built a great product but dealing with customers' requests by assigning numbers is the worst way to humanize your customers' relationships.
At Crisp, we consider that each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.
That's it. We recently introduced a modern way of dealing with tickets which is called "Threads".
Reason #2
Zendesk bought Zopim in 2014 to offer a Live Chat to their customers. As it's not their priority, Zendesk Chat didn't follow the latest technology evolution.
With Crisp Live Chat, you can start audio and video chat straight from any browser without any additional plugins. Thanks to Web RTC technology, you can now start to humanize your customer's relationship through audio and video chat directly from Crisp.
This is the perfect tool to empower your brand and immediately understand customers' problems that can be tricky to explain when using the live chat.
Reason #3
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Reason #4
Compared to Zendesk, Crisp comes with simple pricing that offers unlimited usage of the product.
Crisp offers a flat price for every company, no matter the number of agents, contacts or the growth of your company.
Starting from 0$/mo, Crisp comes with a free live chat that can go much deeper than just a simple chat widget. Check it out!
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | from $215/mo/agent | $95/mo |
Chat Seat Included Number of seats included in the highest plan | 1 | 20 |
Additional seat The cost for each additional seat added to the monthly bill | from $215/mo/agent | $10 / mo / agent |
Contacts Number of contacts allowed for the plan | Unlimited | 50 000 |
Annual billing for 20 users Total yearly price to be paid | $51,600 | $1,140 |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Access templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviours for your live chat using Javascript code | - | |
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on multiple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | 1,6s |
Branding removal Prevent the brand's vendor to be displayed | ||
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | ||
Draft scenarios Experience chatbot workflow in draft mode | ||
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | ||
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create a customized list of users | ||
Tags & Segments Tag a group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |