Meet a modern and affordable alternative to Zendesk
How does Crisp's AI features compare to Zendesk's? Is an omnichannel shared inbox more efficient than Zendesk's ticketing system? What makes Crisp an attractive competitor to Zendesk? Why are small companies switching from Zendesk to Crisp? Discover why Crisp is a great competitor to Zendesk and how similar it is to the leading ticketing system.
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Zendesk, a customer service software platform born in Copenhagen in 2007, strives to enhance customer experiences with streamlined support and efficient response management. By offering a robust ticketing system, live chat support, comprehensive analytics, and a range of integrations with other tools, Zendesk seeks to make managing customer inquiries and support tickets simpler and more elegant. These features collectively enable businesses to provide timely and effective assistance to their customers.
In a similar vein, Crisp offers a customer experience platform but sets itself apart with a user-friendly interface, that makes it easy to use and get started with. While it shares core features with Zendesk, such as live chat, automations, and multiple integrations, Crisp’s emphasis on simplicity aims to minimize the learning curve for new users. By dedicating itself to accessible support solutions, Crisp targets enhanced customer satisfaction, making it a potentially attractive option for businesses eager to swiftly adopt effective and modern customer service practices.
Simple and effortless messaging experience for customer support
Zendesk offers great solutions, but there's room for improvement in user experience (UX) for both agents and customers. Crisp stands out by providing a more intuitive, user-friendly interface and a modern, clean design that simplifies the support experience. With Crisp, your teams gain greater autonomy through robust self-service options and flexible integrations, reducing reliance on IT support. Crisp live chat software supports real-time communication and multimedia messages, enriching customer interactions. Additionally, Crisp's advanced AI chatbot and automation features efficiently handle common queries, allowing agents to focus on more complex issues. Experience the difference with Crisp and see how a well-designed, seamless customer communication platform can transform your support operations.
Build a real multichannel customer support experience with Crisp
In today’s fast-paced world, standalone live chat isn’t enough. Customers demand immediate support across multiple channels, and this is where Crisp outshines Zendesk. Crisp allows you to seamlessly connect to a unified team inbox, integrating social media channels like Facebook, Twitter, Instagram, WhatsApp, emails, phone calls, and more. Unlike Zendesk, Crisp's user-friendly interface makes managing these channels straightforward and efficient. Crisp also excels with its advanced features, such as the ability to build automated routing rules, support escalations, utilize canned responses, and internal notes, which significantly enhance team collaboration and response times. This multichannel approach ensures your customers receive consistent, responsive support no matter how they choose to reach out, setting Crisp apart as the superior choice for dynamic customer communication.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Enhance customer experience with intelligent self-service
Crisp excels over Zendesk in customer autonomy through its advanced AI chatbot capabilities and seamless integration. Unlike Zendesk, Crisp's AI Chatbot can be easily trained with any content, making it highly adaptable to your unique business needs. This flexibility allows the chatbot to provide accurate and relevant automatic answers to customer inquiries, reducing the need for human intervention. The Crisp ecosystem ensures smooth integration, enhancing the overall efficiency of your support system. By empowering customers to find solutions quickly on their own, Crisp significantly reduces the workload on your team. With Crisp, your team handles fewer repetitive requests, and your customers receive instant, accurate help, leading to higher satisfaction and productivity. This superior feature makes Crisp a more effective and efficient choice compared to Zendesk for autonomous customer support.
Elevate customer interaction with co-browsing
Crisp brings a unique edge over Zendesk with its advanced co-browsing feature, allowing you to take customer support to the next level. As websites and software become increasingly complex, Crisp offers the ability to co-browse with your customers, enabling real-time assistance directly on their screen without requiring any additional plugins. This feature allows support agents to guide users through processes, resolve issues efficiently, and provide personalized help that enhances the customer experience. With Crisp, you can effortlessly take control of the customer’s screen to close more deals, better understand UX issues, and deliver a world-class customer service experience, all in real-time. This capability significantly outshines Zendesk, making Crisp the superior choice for dynamic and interactive customer support.
Transparent and predictable pricing
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. Unlike Zendesk, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Crisp’s approach makes it ideal for both small startups and large enterprises, ensuring you can grow and utilize all features without unexpected expenses.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
What Zendesk's users tell about Crisp?
Discover how Zendesk compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Planfrom $215/mo/agent
- Chat Seat Included1
- Additional seatfrom $215/mo/agent
- ContactsUnlimited
- Annual billing for 20 users$51,600
- Highest Plan$29/mo
- Chat Seat Included10
- Additional seat$10 / mo / agent
- Contacts200 000
- Annual billing for 20 users$1,548
| Zendesk | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | from $215/mo/agent | $29/mo |
| Chat Seat Included | 1 | 10 |
| Additional seat | from $215/mo/agent | $10 / mo / agent |
| Contacts | Unlimited | 200 000 |
| Annual billing for 20 users | $51,600 | $1,548 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | - | |
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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