Meet the alternative to Wix Answers
How does the AI chatbot feature of Crisp compare to WixAnswers? Is Crisp a better alternative to WixAnswers for a shared inbox? What are the unique benefits of Crisp's visitor tracking compared to WixAnswers? Can Crisp's automation and chatbots enhance efficiency better than WixAnswers?
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Looking for WixAnswers alternatives?
WixAnswers, birthed from the same technological heart as the website creation giant Wix, has emerged as a standalone SaaS solution designed to enhance customer support. The software centralizes various customer service channels into a single, integrated platform, bolstering efficiency for businesses. In a bid to provide seamless customer service, its core features include a unified inbox, a built-in call center, a knowledge base, and advanced reporting tools, all aimed at enabling teams to swiftly and accurately respond to inquiries.
On the other side of the customer support spectrum, Crisp offers a comparable mission with a distinct approach. While WixAnswers focuses on providing an all-encompassing suite of tools, Crisp zeroes in on real-time communication, highlighted by features such as live chat, multi-channel messaging, and chatbot automation. The emphasis on instantaneous interaction sets Crisp apart, often resulting in quicker responses and heightened customer satisfaction. Despite their differing methodologies, both platforms present unique advantages, allowing businesses to select the most suitable tool for their particular requirements.
Build a real multichannel customer support experience
Teams at Wix Answers have built a great product. Nowadays, customers are expecting to find qualitative and fast answers wherever they hang out on the internet. Using Crisp, you'll have access to a true multichannel customer support inbox that centralizes many channels into one place. WhatsApp, Instagram DM, Facebook Messenger, Emails, Tickets, Live chat and many more!
Make your live chat experience unforgettable
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Make customer support possible from every place
At Crisp, we give the ability to download and install mobile apps on Android and iOS so you can support your customers even if you're not in front of your computer.
Pricing that doesn't ring the bell!
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Wix Answers, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Wix Answers compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$80/mo/agent
- Chat Seat Included1
- Additional seat$80/mo
- ContactsUnlimited
- Annual billing for 20 users$19,200
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Wix Answers | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $80/mo/agent | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | $80/mo | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $19,200 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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