Meet the alternative to Userlike
How does Crisp’s new AI chatbot compare to Userlike’s capabilities? Is Crisp a better multi-channel messaging platform compared to Userlike? Why is Crisp’s shared inbox feature a great alternative to Userlike? Can Crisp’s advanced customization and co-browsing beat Userlike’s features?
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Looking for Userlike alternatives?
Userlike, a customer messaging software hailing from Germany, has been on a mission since its 2011 launch to create more personal connections in digital customer service. Founded by Sven Engelmann and Timoor Taufig, the platform has flourished by centering its approach on real-time chat solutions that bridge businesses with their clients. Key features include live chat, chatbots, and integration with popular messaging channels like WhatsApp and Facebook Messenger. With an intuitive interface, Userlike helps customer support teams efficiently manage interactions and respond swiftly to queries, catering to various industries to improve customer experiences and build lasting relationships.
In contrast, Crisp offers a broader range of tools aimed at simplifying and enriching customer interactions. Beyond traditional chat methods, Crisp integrates advanced features such as a team inbox that allows all members to track customer interactions and sophisticated chatbot capabilities powered by artificial intelligence. Notably, Crisp's co-browsing feature stands out, enabling support agents to co-manage users' screens for quicker issue resolution. This suite of tools not only facilitates communication but also enhances teamwork and collaboration within support teams, potentially giving Crisp an edge over Userlike in the competitive field of customer service software.
We are fully GDPR compliant, too
Crisp is a French company with a deep concern about GDPR and privacy in general. Feel free to review our DPA and GDPR compliance and read our terms and conditions to get to know why we are a company you can trust too.
Make your customers more autonomous
Compared to
Userlike, Crisp covers a broader spectrum of the customer lifecycle. To help your customers, Crisp offers the ability to build a knowledge base that will make your customer much more autonomous.
Everyone wins: your team handles fewer requests and your customers can find answers by themselves. Combine it with our chatbots to win at every stage.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Speed is a matter of performance
Unlike
Userlike, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.
More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.
Of course,
Userlike is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.
Pricing that doesn't ring the bell!
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Userlike, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Userlike compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$320/mo
- Chat Seat Included10
- Additional seat$20/mo/agent
- ContactsUnlimited
- Annual billing for 20 users$6,240
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Userlike | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $320/mo | $95/mo |
| Chat Seat Included | 10 | 20 |
| Additional seat | $20/mo/agent | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $6,240 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | - | |
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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