Meet the alternative to Userlike

How does Crisp’s new AI chatbot compare to Userlike’s capabilities? Is Crisp a better multi-channel messaging platform compared to Userlike? Why is Crisp’s shared inbox feature a great alternative to Userlike? Can Crisp’s advanced customization and co-browsing beat Userlike’s features?

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14 days free trial — No commitment

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Looking for Userlike alternatives?

Userlike, a customer messaging software hailing from Germany, has been on a mission since its 2011 launch to create more personal connections in digital customer service. Founded by Sven Engelmann and Timoor Taufig, the platform has flourished by centering its approach on real-time chat solutions that bridge businesses with their clients. Key features include live chat, chatbots, and integration with popular messaging channels like WhatsApp and Facebook Messenger. With an intuitive interface, Userlike helps customer support teams efficiently manage interactions and respond swiftly to queries, catering to various industries to improve customer experiences and build lasting relationships.

In contrast, Crisp offers a broader range of tools aimed at simplifying and enriching customer interactions. Beyond traditional chat methods, Crisp integrates advanced features such as a team inbox that allows all members to track customer interactions and sophisticated chatbot capabilities powered by artificial intelligence. Notably, Crisp's co-browsing feature stands out, enabling support agents to co-manage users' screens for quicker issue resolution. This suite of tools not only facilitates communication but also enhances teamwork and collaboration within support teams, potentially giving Crisp an edge over Userlike in the competitive field of customer service software.

Reason #1

We are fully GDPR compliant, too

Crisp is a French company with a deep concern about GDPR and privacy in general. Feel free to review our DPA and GDPR compliance and read our terms and conditions to get to know why we are a company you can trust too.

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Reason #2

Make your customers more autonomous

Compared to Userlike, Crisp covers a broader spectrum of the customer lifecycle. To help your customers, Crisp offers the ability to build a knowledge base that will make your customer much more autonomous.

Everyone wins: your team handles fewer requests and your customers can find answers by themselves. Combine it with our chatbots to win at every stage.

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Reason #3

Speed is a matter of performance

Unlike Userlike, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.

More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.

Of course, Userlike is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.

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Reason #4

Pricing that doesn't ring the bell!

Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Userlike, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.

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Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Userlike compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing

Userlike

Highest Plan350€/mo
Chat Seat Included10
Additional seat$20/mo/agent
ContactsUnlimited
Annual billing for 10 users€6,600

Crisp

Highest Plan$295/mo
Chat Seat Included10
Additional seat$10 / mo / agent
Contacts200 000
Annual billing for 10 users$4,740

Shared Inbox

Livechat

Chatbot

Artificial intelligence

Campaigns

Knowledge base

Contact management

	Userlike	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	350€/mo	$295/mo
Number of seats included in the highest plan Chat Seat Included	10	10
The cost for each additional seat added to the monthly bill Additional seat	$20/mo/agent	$10 / mo / agent
Number of contacts allowed for the plan Contacts	Unlimited	200 000
Total yearly price to be paid Annual billing for 10 users	€6,600	$4,740
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more

Meet the alternative to Userlike

Looking for Userlike alternatives?

We are fully GDPR compliant, too

Make your customers more autonomous

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

Speed is a matter of performance

Pricing that doesn't ring the bell!

Discover how Userlike compare with Crisp

Compare Crisp to market leaders