Meet the alternative to SparkCentral

Is Crisp's shared inbox better suited for small teams than Sparkcentral's? How does Crisp’s 2024 AI and chatbot update compare with Sparkcentral? What specific advantages does Crisp offer over Sparkcentral for multichannel messaging? Which is a more cost-effective alternative for small to mid-sized businesses: Crisp or Sparkcentral?

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Looking for Sparkcentral alternatives?

Sparkcentral has emerged as a customer engagement platform aimed at enhancing communication across various digital channels. Founded to streamline customer service interactions, Sparkcentral offers a unified interface for managing messages from social media, email, SMS, and more. Key features include automation tools, extensive analytics, and seamless integration with major CRM systems. These tools help businesses respond faster to customer inquiries, ensuring no message goes unanswered and offering a more cohesive customer service experience.

Crisp, however, introduces its own unique take on customer interaction. While both platforms excel in consolidating communication channels, Crisp stands out with its live chat options, a co-browsing feature for interactive support, and an intuitive chatbot builder that requires no coding skills. Additionally, Crisp's rich media messaging allows for a more personalized customer experience. These features collectively give Crisp an edge, particularly for businesses seeking to deepen their connections with clients in real-time. Nonetheless, Sparkcentral remains a strong contender for companies that prioritize comprehensive multi-channel automation.

Offer a simple international customer support strategy

Nowadays, borders have disappeared thanks to the internet. Customers can come from anywhere. Using Crisp, you'll have access to LiveTranslate which will help your team speak as a native. Sometimes, customers are not fluent in English, which is normal! Being able to be on the same foot makes the customer experience much better. Translate your messages on every channel, straight from your shared inbox.

Build customer portals for a personalized experience

Build a dedicated customer portal so each of your customers can have a unique view of what is going on with their request. For your team? it's the same process, all the inquiries are sent through the shared inbox so agents can benefit from our dedicated features: routing, canned responses, chatbot and more!

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

Make your live chat experience unforgettable

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

We're being transparent on our pricing

Compared to SparkCentral by Hootsuite, Crisp comes with simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every company, no matter the number of conversations, or the growth of your company.

  • Built for scale

    Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.

  • Easy Data Migration

    Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.

  • Fair Pricing Policy

    Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.

  • We are here to help

    We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.

  • Security at Every Step

    At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.

  • No engagement

    You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how SparkCentral by Hootsuite compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing
SparkCentral by Hootsuite
  • Highest Plan-
  • Chat Seat Included5+
  • Additional seat-
  • Contacts-
  • Annual billing for 20 users-
Crisp
  • Highest Plan$95/mo
  • Chat Seat Included20
  • Additional seat$10 / mo / agent
  • Contacts50 000
  • Annual billing for 20 users$1,140
Shared Inbox
Livechat
Chatbot
Campaigns
Knowledge base
Contact management
SparkCentral by HootsuiteCrisp
Pricing
Highest Plan-$95/mo
Chat Seat Included5+20
Additional seat-$10 / mo / agent
Contacts-50 000
Annual billing for 20 users-$1,140
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact-1,6s
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
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