Meet the alternative to Rocket Chat
Is Crisp a suitable alternative to Rocket.Chat for customer support? How does the AI chatbot functionality in Crisp compare to Rocket.Chat? What specific benefits does Crisp's shared inbox offer over Rocket.Chat? Which platform, Crisp or Rocket.Chat, is easier to integrate with existing CRM tools?
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Looking for Rocket Chat alternatives?
Rocket.Chat, an open-source team communication platform, emerged from a group of dedicated software engineers seeking an alternative to the dominant players in the chat software market. Since its inception, Rocket.Chat has gained a strong foothold in the tech community by offering a customizable, secure communication experience. Features such as real-time messaging, file sharing, video conferencing, and multi-platform support aim to streamline internal communication, making teamwork more efficient and effective within organizations.
In contrast, Crisp takes a different approach in the customer experience SaaS space. While Rocket.Chat zeroes in on team collaboration, Crisp shines by focusing on customer support and engagement. Integrating features like live chat, CRM, and email marketing tools, Crisp helps businesses foster stronger connections with their customer base. This emphasis on customer interaction offers a distinct edge for companies looking to enhance their service and sales operations. Despite these differences, both platforms share the common goal of improving communication, each catering to its unique audience.
We care about your data too!
We deeply believe in privacy that's why we apply the highest standards in security and data privacy to everything we do at Crisp. End-to-end encryption, data loss prevention and secured pushed notifications are applied systematically to all our customers. As a European company, we are fully GDPR compliant and offer personalized data retention policies, compliance exports and backup.
Make your customers happier
To build great customer service, companies have to have the best tools available to combine efficiency within the company and seamless experience for their customers.
Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily.
For the customer? A self-service channel that allows him not to wait for your answers. Autonomy is key when building a successful company.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Ask more from your live chat software
Standalone live chat isn't enough anymore. Customers want immediate support on multiple channels.
With Crisp, you can connect your live chat to a team inbox that will let you connect social media channels such as Facebook, Twitter, emails or even WhatsApp.
Crisp live chat also offers the ability to build chatbots and benefit from dedicated features such as canned responses or internal notes to increase collaboration between teams.
Bring customers' experience to another level
Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!
With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Rocket.Chat compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan-
- Chat Seat IncludedUnlimited
- Additional seat-
- Contacts-
- Annual billing for 20 users-
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Rocket.Chat | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | - | $95/mo |
| Chat Seat Included | Unlimited | 20 |
| Additional seat | - | $10 / mo / agent |
| Contacts | - | 50 000 |
| Annual billing for 20 users | - | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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