Meet the alternative to Paldesk

Is Crisp's AI chatbot more advanced than Paldesk's? How does Crisp's shared inbox compare to Paldesk's omnichannel communication? What makes Crisp a viable alternative to Paldesk for customer support? Can Crisp's customizable chat widgets better fit your brand than Paldesk's?

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Looking for Paldesk alternatives?

Paldesk is a customer service platform aimed at boosting user engagement across various communication mediums. Developed to facilitate seamless interactions through live chat, email, and social media, Paldesk features automated responses, a robust ticketing system, and real-time visitor monitoring. Its intuitive interface and customization options make it an essential tool for businesses aiming to enhance their customer support operations efficiently.

On the other hand, Crisp offers a similar range of tools but distinguishes itself with advanced customer messaging features, such as co-browsing, magic map, and comprehensive data insights. While both platforms excel in providing omnichannel support, Crisp's enhanced functionalities offer businesses the ability to not only respond to customer inquiries but also engage proactively. Thus, while Paldesk is adept at covering fundamental customer service needs, Crisp advances the customer experience by integrating more interactive and engaging features.

Bring customers' experience to another level

Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!

With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

Automate trials and upsells with chat and email messages

Run automated, multi-channel lifecycle marketing campaigns to convert more trials and cross-sell existing customers thanks to our marketing automation software that lies inside Crisp.

Focus on key interactions to deliver the right message at the right time and enjoy fine-grained targeting options to address your messages to the right targeted audience.

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

Create human relationships with your leads or customers

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

We're being transparent on our pricing

Compared to Paldesk, Crisp comes with simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every company, no matter the number of conversations, or the growth of your company.

  • Built for scale

    Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.

  • Easy Data Migration

    Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.

  • Fair Pricing Policy

    Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.

  • We are here to help

    We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.

  • Security at Every Step

    At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.

  • No engagement

    You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Paldesk compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing
Paldesk
  • Highest Plan$29 / mo / agent
  • Chat Seat Included1
  • Additional seat$29 / mo / agent
  • ContactsUnlimited
  • Annual billing for 20 users$6,960
Crisp
  • Highest Plan$95/mo
  • Chat Seat Included20
  • Additional seat$10 / mo / agent
  • Contacts50 000
  • Annual billing for 20 users$1,140
Shared Inbox
Livechat
Chatbot
Campaigns
Knowledge base
Contact management
PaldeskCrisp
Pricing
Highest Plan$29 / mo / agent$95/mo
Chat Seat Included120
Additional seat$29 / mo / agent$10 / mo / agent
ContactsUnlimited50 000
Annual billing for 20 users$6,960$1,140
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact-1,6s
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
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