Meet the best alternative to LiveAgent
How does Crisp's AI chatbot compare to LiveAgent's? Is Crisp's shared inbox a better alternative to LiveAgent's? Are Crisp's multichannel messaging features superior to LiveAgent's? Why should LiveAgent users consider switching to Crisp's updated platform?
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Looking for LiveAgent Alternatives?
LiveAgent is transforming the landscape of customer support with its comprehensive software designed to streamline business-client interactions. Originating with the aim of offering seamless service solutions, LiveAgent merges multiple communication channels such as email, live chat, and social media into one user-friendly platform. Its robust feature set includes ticketing, automation, CRM, and detailed reporting, providing businesses the tools they need to deliver outstanding customer experiences. Emphasizing both efficiency and ease of use, LiveAgent has garnered popularity among small to medium-sized enterprises keen on upgrading their support operations.
When lined up against Crisp, another notable customer support platform, the distinctions become evident. Crisp brings a more contemporary flair with features like real-time chat translation, co-browsing, and an intuitive chatbot designed to lighten the load on human agents. While LiveAgent shines with its all-encompassing ticketing system, Crisp attracts businesses seeking proactive customer engagement and advanced automation. By integrating these sophisticated features, Crisp offers companies a slight advantage in delivering quicker, more efficient service tailored to today's consumer expectations.
Stop considering your customers as ticket numbers
Nowadays, customers want to feel the human part of every company.
LiveAgent has built a great product but dealing with customers' requests by assigning numbers is the worst way to humanize your customers' relationships.
At Crisp, we consider that each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.
That's it. We recently introduced a modern way of dealing with tickets which is called "Threads".
We don't try to look younger than we are
LiveAgent is proud to tell you it is the fastest chat on the market, and we're happy for them!
The thing is, it seems like they forgot to improve their chat widget with modern features.
Emojis, co-browsing, video chat, and screen sharing are all modern features that can make your customer support experience even more delightful. Being first is great, offering a seamless customer experience is something Crisp users can be proud of.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Our chatbots do more than just book meetings
The most ambitious companies realize that crafting a great customer experience helps sustainable income.
Unlike
LiveAgent, Crisp chatbots can be used at every stage of the customer lifecycle to automatically book more demos, upsell trialling users, answer frequently asked questions or route conversations automatically.
You can even benefit from our chatbot to offer custom bots with social networks such as Facebook, Twitter or WhatsApp.
Bring customers' experience to another level
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how LiveAgent compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$59 / mo / agent
- Chat Seat Included1
- Additional seat$59 / mo / agent
- ContactsUnlimited
- Annual billing for 20 users$14,160
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| LiveAgent | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $59 / mo / agent | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | $59 / mo / agent | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $14,160 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | - | |
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | $19/mo/account | |
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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