How competitive is the pricing structure for team usage?

3CX offers a highest plan at $870 per month per company, but only includes 1 chat seat with undisclosed pricing for additional agents. Their pricing model lacks transparency for team scaling with no clear annual savings options. Crisp provides better value with 20 included seats in their $295/month plan and affordable $10 monthly additions for extra agents.

What features are included in the shared inbox solution?

3CX provides basic shared inbox functionality with cloud hosting, mobile apps, routing rules, and private notes, but lacks crucial collaboration tools. Their platform misses important features like integrations with messaging apps, reminders, and API access. Crisp delivers a comprehensive shared inbox with additional tools like customer portals, contact forms, visitor banning, and complete API access for customization.

What capabilities are included in the website chat widget offering?

3CX includes standard livechat features like visitor details, JavaScript integration, and chat triggers, but misses advanced functionality. Their widget supports video calls but lacks message sneakpeek, live translation, co-browsing, and multilingual capabilities. Crisp's chat widget offers all these advanced features plus a fast 1,6 second loading time and complete customization options.

How adaptable and feature-rich is the AI chatbot solution?

3CX offers a basic AI chatbot with input fields and limited AI capabilities, but lacks a proper chatbot builder for non-technical users. Their solution doesn't support draft scenarios, multichannel deployment, condition blocks, or analytics. Crisp provides a comprehensive AI chatbot with a no-code builder, multichannel deployment, advanced conditions, analytics, and custom API integration.

What AI tools are available to enhance customer support workflows?

3CX offers limited AI tools with just speech-to-text and conversation summary features. Their platform lacks AI-powered virtual assistants, automated categorization, and multilingual support. Crisp delivers comprehensive AI support with copilot assistance, virtual assistants, automated categorization, multilingual capabilities, and custom LLM integration with your internal data sources.

What marketing campaign features does the platform offer?

3CX does not provide any campaign management features for customer outreach or engagement. Their platform lacks targeting options, dynamic data insertion, and email or chat sequence capabilities. Crisp offers robust campaign tools with precise targeting options, dynamic data insertion, multi-channel sequences, and reusable templates for effective customer communication.

Does the helpdesk solution include self-service documentation options?

3CX does not offer any knowledge base functionality for customer self-service or documentation. Their platform lacks the ability to create help centers, multilingual content, or customized knowledge base experiences. Crisp provides a complete knowledge base system with multilingual support, customization options, password protection, and the ability to use your own custom domain.

What contact management and CRM capabilities does the platform provide?

3CX offers basic contact management with user profiles and some CRM integrations. Their solution lacks advanced filtering, tagging, Zapier integration, and user activity tracking features. Crisp delivers comprehensive contact management with advanced filters, tagging, full CRM integration including Zapier, bulk contact importing, and detailed user activity tracking on your website.

Meet an alternative to 3CX

Is Crisp’s help desk platform more advanced than 3CX’s offerings? How does Crisp’s shared inbox solution compare to 3CX’s communication tools? What makes Crisp a compelling competitor to 3CX for customer service? Does Crisp offer a better multichannel contact center than 3CX? If these questions resonate with you, read on to see why you should consider Crisp as your next provider.

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Looking for 3CX alternatives?

Born from the necessity for flexible and affordable business phone systems, 3CX has emerged as a trailblazing communications platform. Engineered by a team of forward-thinking developers, it aims to provide businesses with a cohesive tool for managing calls, video conferencing, live chat, and more. Notable features include VoIP services, call center functionalities, and integration with well-known CRMs. These attributes make it a go-to for companies seeking to streamline communication and enhance overall efficiency. Firms from various industries have adopted 3CX's comprehensive and adaptable solutions.

On the other hand, Crisp offers a more contemporary approach to customer interaction. While 3CX focuses on traditional communication technologies, Crisp excels in creating smooth customer experiences by leveraging live chat, chatbots, and multi-channel support. This allows businesses to connect with their clients in real time across various platforms. With its intuitive interface and scalability, Crisp is particularly attractive to startups and growing companies that prioritize direct online engagement. While both platforms offer excellent solutions, Crisp stands out when immediate customer interaction is essential.

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like 3CX.

The thing is, Crisp offers way more integrations to increase collaboration between your teams.

With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.

Learn more

Reason #2

Forget about clunky design and complex agent experience

What the teams at 3CX have built is great, however, there's one thing they could improve: UX. Whether it's for agents or customers, 3CX design could be improved.

By using Crisp, you'll open your teams to a brand new world where design and autonomy are keys to getting started with our customer communication platform. Just have a quick look at what offer our live chat software so you can get an idea of the worlds that opposes the two company.

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FAQ about 3CX

This FAQ offers a comparative overview of 3CX and Crisp, covering key areas such as pricing, inbox features, livechat, chatbot functions, AI capabilities, campaigns, knowledge base solutions, and contact management. Use this guide to quickly understand the strengths of each platform and make the best decision for your business.

Reason #3

Start and receive phone calls from your shared inbox

At Crisp, we believe it should be easy to integrate tools. Through Aircall or Ringover, our beloved partners, companies can send and receive phone calls right into their Crisp Inbox.

Just like your good old 3CX, you can start to handle phone calls, on an international level, with dedicated features built-in for management and better customer service experience.

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Reason #4

Pricing that doesn't ring the bell!

Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike 3CX, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.

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Reason #5

Get an AI chatbot to answer customers 24/7

Compared to our competitor, Crisp offers broader customer lifecycle coverage with key benefits that enhance your support system. Our AI Chatbot can be trained with any content, making it highly adaptable to your needs. It integrates seamlessly with the Crisp ecosystem, providing automatic answers to customer inquiries. This reduces the workload on your team and allows customers to find solutions quickly on their own. With Crisp, everyone wins: your team handles fewer requests, and your customers get instant help whenever they need it.

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View all competitors

Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how 3CX compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing

3CX

Highest Plan$870 / mo / company
Chat Seat Included1
Additional seatUndisclosed
ContactsUnlimited
Annual billing for 10 usersUndisclosed

Crisp

Highest Plan$295/mo
Chat Seat Included20
Additional seat$10 / mo / agent
Contacts200 000
Annual billing for 10 users$3,540

Shared Inbox

Livechat

Chatbot

Artificial intelligence

Campaigns

Knowledge base

Contact management

	3CX	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	$870 / mo / company	$295/mo
Number of seats included in the highest plan Chat Seat Included	1	20
The cost for each additional seat added to the monthly bill Additional seat	Undisclosed	$10 / mo / agent
Number of contacts allowed for the plan Contacts	Unlimited	200 000
Total yearly price to be paid Annual billing for 10 users	Undisclosed	$3,540
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more