Is this service cost-effective for team usage?

Tawkto offers a free plan with unlimited seats and contacts, though they charge for certain add-ons. While their base service costs nothing, users may find themselves paying for critical features that affect professional usage.

What collaborative inbox capabilities does the platform provide?

Tawkto provides basic shared inbox features including cloud hosting, mobile apps, customer rating tools, and team collaboration with private notes. Crisp delivers a more complete solution with messaging app integrations and shared email functionality that tawkto lacks entirely.

What features are included in the platform's website chat functionality?

Tawkto's chat widget includes visitor details, customization options, and multilingual support, but charges extra for branding removal starting at $19 monthly. Crisp offers all these features plus additional technical advantages like a LiveChat SDK, co-browsing capabilities, and faster loading speeds of just 1,6 seconds.

How versatile is the platform's AI chatbot solution?

Tawkto offers only basic AI functionality without a proper chatbot builder or customization options for creating interactive scenarios. Crisp provides a complete chatbot ecosystem with a visual builder, condition blocks, multichannel deployment, analytics, and API access for connecting external data sources.

Does the platform offer AI capabilities to streamline customer support operations?

Tawkto includes some AI tools like copilot assistance, virtual assistant suggestions, and basic conversation summaries. Crisp delivers a significantly more advanced AI suite with internal data integration, speech-to-text conversion, automated categorization, and even a custom-built LLM for enterprise-grade applications.

What marketing campaign capabilities does the platform offer?

Tawkto doesn't provide any campaign management features for targeted customer outreach or engagement sequences. Crisp offers a complete campaign solution with targeting options, dynamic data insertion, multi-channel sequences, and reusable templates for consistent communication.

Is the platform's knowledge base system sufficient for customer self-service?

Tawkto offers basic knowledge base functionality with multilingual support, customization options, and custom domain capability. Crisp enhances the knowledge base experience with additional features like Web SDK for personalized interactions and password protection for sensitive content.

What contact management features does the platform include?

Tawkto offers limited contact management with basic tagging and integrations with CRMs and Zapier. Crisp provides comprehensive contact management with detailed user profiles, advanced filtering, activity tracking, and bulk contact importing capabilities that create a truly functional CRM within your customer messaging platform.

Much more than an alternative to TawkTo

How does Crisp's AI chatbot builder compare to Tawk.to's features? Why is Crisp made for multichannel customer experiences when Tawkto only deal with chat conversations? What makes Crisp interesting when it comes to the website chat widget itself? Does Crisp offer better iOs or Android chat SDK than Tawk.to? What makes Crisp different from a free chat widget for website like Tawkto? How user-friendly is Crisp compared to Tawk.to? Can Crisp's co-browsing feature improve customer support more than Tawk.to? How does Crisp's pricing compare to Tawk.to's free model? If you're concerned about all these questions, the content below will help you get all the answers you need.

Use Crisp for free See detailed comparison

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Looking for Tawk.to competitors?

Tawk.to has emerged as a pivotal player in the realm of customer communication, with a clear mission to simplify interactions between businesses and their clients. Recognizing the demand for a seamless and free live chat service, Tawk.to's creators built an intuitive platform offering real-time monitoring, customizable chat widgets, and automated triggers. Its no-cost model has attracted a significant following, particularly among small businesses and startups seeking cost-effective solutions. By focusing on providing robust tools at no charge, Tawk.to has become a go-to choice for businesses aiming to enhance their customer support without imposing on their budget.

In contrast, Crisp offers a comprehensive suite of features designed to elevate the entire customer experience, not just live chat. While Tawk.to thrives on its free model, Crisp's free and paid plans introduce advanced functionalities such as multi-channel integration, team inbox, and detailed analytics. These features enable businesses to streamline communication channels and glean deeper insights into customer interactions. This holistic approach to managing customer relationships positions Crisp as a strong contender for companies willing to invest in a more extensive customer support solution.

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like Tawkto.

The thing is, Crisp offers way more integrations to increase collaboration between your teams.

With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.

Learn more

Reason #2

Ask more from your live chat software

Standalone live chat isn't enough anymore. Customers want immediate support on multiple channels.

With Crisp, you can connect your live chat to a team inbox that will let you connect social media channels such as Facebook, Twitter, emails or even WhatsApp.

Crisp live chat also offers the ability to build chatbots and benefit from dedicated features such as canned responses or internal notes to increase collaboration between teams.

Learn more

FAQ about Tawkto

This FAQ offers a comparative overview of Tawkto and Crisp, covering key areas such as pricing, inbox features, livechat, chatbot functions, AI capabilities, campaigns, knowledge base solutions, and contact management. Use this guide to quickly understand the strengths of each platform and make the best decision for your business.

Reason #3

Automate trial and improve conversion with chat and email messages

Run automated, multi-channel marketing campaigns to convert more trials and upsell existing customers thanks to our marketing automation software that lies inside Crisp.

Focus on key interactions to deliver the right message at the right time and enjoy fine-grained targeting options to address your messages to the right targeted audience.

Learn more

Reason #4

Build a knowledge base to reduce the number of conversations

Compared to Tawkto, Crisp comes with much more than just a simple live chat.

To help your customers, Crisp offers the ability to create a knowledge base that will build a self-service culture inside your company.

Everyone wins: your team handles fewer requests and your customers can find answers by themselves.

Learn more

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Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Tawkto compare with Crisp

Enjoy a detailed comparison table about features and pricing

	Tawkto	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	Free + add-ons	$295/mo
Number of seats included in the highest plan Chat Seat Included	Unlimited	20
The cost for each additional seat added to the monthly bill Additional seat	Free	$10 / mo / agent
Number of contacts allowed for the plan Contacts	Unlimited	200 000
Total yearly price to be paid Annual billing for 10 users	Free + add-ons	$3,540
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK	-
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	1,6s
Prevent the brand's vendor to be displayed Branding removal	from $19 / mo
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile	-
Create a customized list of users Advanced filters	-
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import	-
See users' activity on your website Users' activity	-
See detailed pricing	Learn more	Learn more