Meet a French alternative to Brevo

Looking for Brevo alternatives?

Since its inception in 2012, the French company Sendinblue has firmly established itself in the digital marketing sector by offering a comprehensive suite of tools for managing email marketing, SMS campaigns, and marketing automation workflows. Marketed as an all-in-one platform, Sendinblue's tools simplify customer communication and engagement, providing features from personalized email campaigns to advanced segmentation and performance analytics. Designed to serve a wide range of businesses—from small startups to large enterprises—the platform aims to boost marketing efficiency and effectiveness. Recently, they rebranded as Brevo and have added customer service features to their platform : shared inbox, and live chat are now part of their features.

In a comparison with Crisp, another contender in the customer experience space, the contrasts are clear though nuanced. Crisp specializes customer support and customer engagement, excelling with its help desk capabilities and integrated messaging features as modern way to deal with conversationnal support. This focus allows businesses to deliver better assistance, enhancing customer experience. While Brevo is strong in outbound marketing through emails and SMS, Crisp stands out in inbound communication, ensuring timely responses to customer queries. Both platforms have their strengths, but Crisp’s emphasis on inbound channels offers businesses a significant edge in maintaining customer satisfaction and loyalty while offering a better price when it comes to email volumes.