Meet a French alternative to (Brevo)
Is Crisp a better alternative for real-time communication than Sendinblue? How does Crisp’s AI chatbot compare to Sendinblue’s features? Can Crisp provide a better fee for email marketing campaigns and transactionnal campaigns than Sendinblue? What makes Crisp’s customer support tools stand out against Brevo?
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Looking for Brevo alternatives?
Since its inception in 2012, the French company Sendinblue has firmly established itself in the digital marketing sector by offering a comprehensive suite of tools for managing email marketing, SMS campaigns, and marketing automation workflows. Marketed as an all-in-one platform, Sendinblue's tools simplify customer communication and engagement, providing features from personalized email campaigns to advanced segmentation and performance analytics. Designed to serve a wide range of businesses—from small startups to large enterprises—the platform aims to boost marketing efficiency and effectiveness. Recently, they rebranded as Brevo and have added customer service features to their platform : shared inbox, and live chat are now part of their features.
In a comparison with Crisp, another contender in the customer experience space, the contrasts are clear though nuanced. Crisp specializes customer support and customer engagement, excelling with its help desk capabilities and integrated messaging features as modern way to deal with conversationnal support. This focus allows businesses to deliver better assistance, enhancing customer experience. While Brevo is strong in outbound marketing through emails and SMS, Crisp stands out in inbound communication, ensuring timely responses to customer queries. Both platforms have their strengths, but Crisp’s emphasis on inbound channels offers businesses a significant edge in maintaining customer satisfaction and loyalty while offering a better price when it comes to email volumes.
Unlimited shouldn't be a privilege
The best companies realize that crafting a consistent customer experience builds sustainable growth.
Sendinblue limits the usage of its platform or asks you to pay for more volume.
Therefore, it can impact your ability to offer a powerful and highly qualitative customer experience with your customers. That's sad.
With Crisp, you can enjoy an Unlimited plan that comes with flat and transparent pricing.
Speed is a matter of performance
Unlike
Sendinblue, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.
More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.
Of course,
Sendinblue is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Ask more from your marketing automation software
Standalone marketing automation isn't enough anymore. Customers want immediate support on multiple channels.
With Crisp, you can connect your live chat to a shared inbox that will let you centralize social media channels such as Facebook, Twitter, and even emails, Whatsapp, or Instagram in one place.
Crisp live chat also offers the ability to build chatbots and benefits from dedicated features such as canned responses or internal notes to increase collaboration between teams.
Get an AI chatbot to answer customers 24/7
The best companies realize that crafting a world-class customer experience builds sustainable growth. Even though your teams might be robots, they will not be able to attend Sendinblue all night to answer support tickets. Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions. Furthermore, you can also benefit from our multichannel bot to offer custom interactions with social networks such as Facebook Messenger, Instagram DM, WhatsApp or even Line and Telegram.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Sendinblue compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan-
- Chat Seat Included3
- Additional seat$12/mo - €9/mo
- ContactsUnlimited
- Annual billing for 20 users-
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Sendinblue | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | - | $95/mo |
| Chat Seat Included | 3 | 20 |
| Additional seat | $12/mo - €9/mo | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | - | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | - | |
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Compare Crisp to market leaders
