Meet the alternative to eDesk
How does Crisp's AI chatbot compare to eDesk's automation? What are the benefits of Crisp's shared inbox over eDesk's ticketing system? Is Crisp a better alternative for multi-channel support than eDesk? Why choose Crisp for real-time visitor insights instead of eDesk?
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Looking for eDesk alternatives?
eDesk has emerged as a leading customer support platform aimed at simplifying and improving customer interaction through advanced technology. Founded with the goal of streamlining support requests, eDesk integrates seamlessly with multiple e-commerce channels, enabling businesses to manage customer queries from a single, unified dashboard. Featuring automated responses, AI-driven ticket sorting, and comprehensive reporting tools, eDesk has become a go-to solution for online retailers seeking to enhance the efficiency and clarity of their customer service operations.
On the other hand, Crisp offers a unique advantage with its focus on real-time communication. While eDesk excels in handling post-purchase inquiries with strong automation, Crisp enhances the customer experience through instant chat interactions and a range of collaborative tools for support teams. Its live chat functionality, combined with features like co-browsing and a sophisticated chatbot, gives Crisp an edge in providing immediate, proactive support, significantly boosting customer satisfaction and retention. Both platforms excel in their respective areas, but Crisp's emphasis on immediate, human-centered interaction sets it apart.
Customer service for online stores is not only about emails and chat anymore
Crisp comes with an all-in-one customer messaging platform that brings the company around one tool, just like eDesk. The thing is, Crisp offers way more integrations to increase collaboration between your teams. Much more than emails or chat, with Crisp, you can centralize Facebook Messenger, WhatsApp and phone calls or Instagram and much more inside one inbox and benefit from dedicated features to make your teams more efficient.
Your live chat should do more than just text messages
The best online stores (DNVB) realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle. To help sell more, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins! With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Build customer portals for a personalized experience
Build a dedicated customer portal so each of your customers can have a unique view of what is going on with their request. For your team? it's the same process, all the inquiries are sent through the shared inbox so agents can benefit from our dedicated features: routing, canned responses, chatbot and more!
Get an AI chatbot to answer customers 24/7
Using Crisp chatbot, you can build a chatbot for your online store in little to no time. No matter it's WordPress, Shopify or a custom CMS, Crisp can be integrated and automate all your repetitive questions and liberate your teams from boring tasks. Using our no-code chatbot builder, you'll make your team much more productive, on every channel: WhatsApp, Instagram, Emails or live chat can be automated through our chatbot software.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how eDesk compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$149 / agent / mo
- Chat Seat Included1
- Additional seat$149 / agent / mo
- ContactsUnlimited
- Annual billing for 20 users$35,760
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| eDesk | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $149 / agent / mo | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | $149 / agent / mo | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $35,760 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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