Meet an alternative to Drift Chat
What are the advantages of Crisp's chat widget over Drift Chat? How does Crisp's AI feature compare to Drift? Is Crisp a better alternative to Drift chat for website engagement and inbound sales? How to get rid of Drift now that it's part of Salesloft? Go through the content below to find your answers.
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Looking for Drift alternatives?
Drift has changed the landscape of business communication through conversational marketing. The platform enables companies to engage with website visitors in real-time using chatbots and live chat, aiming to make interactions more immediate and personal. With features like automated messaging, email sequences, and seamless integration with other marketing tools, Drift focuses on delivering an engaging sales and marketing experience. This has quickly made it a crucial asset for businesses eager to enhance their lead generation and customer engagement capabilities. Recently, the company got acquired by Salesloft and the domainn name drift.com now redirects to salesloft.com.
Crisp, however, offers a compelling alternative by focusing on simplicity and flexibility while focusing on customer service and inbound sales. Its user-friendly interface and strong customer support have made it particularly popular among startups and smaller enterprises. While Drift is known for its advanced automation and marketing prowess, Crisp sets itself apart with features like shared inboxes and co-browsing while native integrations with Hubspot or Pipedrive. Both platforms have their merits, but for businesses seeking a straightforward yet powerful solution, Crisp frequently stands out as the preferred choice.
End-up the thrill of siloed conversational data inside your company
Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like
Drift.
The thing is, Crisp offers way more integrations to increase collaboration between your teams.
With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.
Our chatbots do more than just book meetings
The most ambitious companies realize that crafting a great customer experience helps sustainable income.
Unlike
Drift, Crisp chatbots can be used at every stage of the customer lifecycle to automatically book more demos, upsell trialling users, answer frequently asked questions or route conversations automatically.
You can even benefit from our chatbot to offer custom bots with social networks such as Facebook, Twitter or WhatsApp.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Automate trials and upsells with chat and email messages
Run automated, multi-channel lifecycle marketing campaigns to convert more trials and cross-sell existing customers thanks to our marketing automation software that lies inside Crisp.
Focus on key interactions to deliver the right message at the right time and enjoy fine-grained targeting options to address your messages to the right targeted audience.
Speed is a matter of performance
Unlike
Drift, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.
More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.
Of course,
Drift is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Drift compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan-
- Chat Seat Included1
- Additional seat-
- ContactsUnlimited
- Annual billing for 20 users-
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Drift | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | - | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | - | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | - | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | - | |
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | 7.8s | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Compare Crisp to market leaders
