Meet the alternative to 3CX
Is Crisp’s help desk platform more advanced than 3CX’s offerings? How does Crisp’s shared inbox solution compare to 3CX’s communication tools? What makes Crisp a compelling competitor to 3CX for customer service? Does Crisp offer a better multichannel contact center than 3CX? If these questions resonate with you, read on to see why you should consider Crisp as your next provider.
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Looking for 3CX alternatives?
Born from the necessity for flexible and affordable business phone systems, 3cx has emerged as a trailblazing communications platform. Engineered by a team of forward-thinking developers, it aims to provide businesses with a cohesive tool for managing calls, video conferencing, live chat, and more. Notable features include VoIP services, call center functionalities, and integration with well-known CRMs. These attributes make it a go-to for companies seeking to streamline communication and enhance overall efficiency. Firms from various industries have adopted 3cx's comprehensive and adaptable solutions.
On the other hand, Crisp offers a more contemporary approach to customer interaction. While 3cx focuses on traditional communication technologies, Crisp excels in creating smooth customer experiences by leveraging live chat, chatbots, and multi-channel support. This allows businesses to connect with their clients in real time across various platforms. With its intuitive interface and scalability, Crisp is particularly attractive to startups and growing companies that prioritize direct online engagement. While both platforms offer excellent solutions, Crisp stands out when immediate customer interaction is essential.
End-up the thrill of siloed conversational data inside your company
Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like
3CX.
The thing is, Crisp offers way more integrations to increase collaboration between your teams.
With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.
Forget about clunky design and complex agent experience
What the teams at
3CX have built is great, however, there's one thing they could improve: UX. Whether it's for agents or customers,
3CX design could be improved.
By using Crisp, you'll open your teams to a brand new world where design and autonomy are keys to getting started with our customer communication platform. Just have a quick look at what offer our live chat software so you can get an idea of the worlds that opposes the two company.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Start and receive phone calls from your shared inbox
At Crisp, we believe it should be easy to integrate tools. Through Aircall or Ringover, our beloved partners, companies can send and receive phone calls right into their Crisp Inbox.
Just like your good old
3CX, you can start to handle phone calls, on an international level, with dedicated features built-in for management and better customer service experience.
Pricing that doesn't ring the bell!
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike 3CX, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.
Get an AI chatbot to answer customers 24/7
Compared to our competitor, Crisp offers broader customer lifecycle coverage with key benefits that enhance your support system. Our AI Chatbot can be trained with any content, making it highly adaptable to your needs. It integrates seamlessly with the Crisp ecosystem, providing automatic answers to customer inquiries. This reduces the workload on your team and allows customers to find solutions quickly on their own. With Crisp, everyone wins: your team handles fewer requests, and your customers get instant help whenever they need it.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how 3CX compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$575 / mo / company
- Chat Seat Included10
- Additional seatUndisclosed
- ContactsUnlimited (4 simultaneous calls)
- Annual billing for 20 usersUndisclosed
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| 3CX | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $575 / mo / company | $95/mo |
| Chat Seat Included | 10 | 20 |
| Additional seat | Undisclosed | $10 / mo / agent |
| Contacts | Unlimited (4 simultaneous calls) | 50 000 |
| Annual billing for 20 users | Undisclosed | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Compare Crisp to market leaders
