The Future of Agent Onboarding: Conversational AI as Your Trainer
Want to get a glimpse of your future support agent onboarding? Here is how conversational AI as a trainer can help your business surf the AI wave.
April 2026 - Product Update
Discover 30+ new features released by the Crisp team in April 2026.
AI Tools for HR and Customer Support Onboarding
HR handles paperwork, benefits and compliance. CS onboarding is different: helping new agents learn your product, helpdesk, tone of voice, and resolve tickets without escalating every single issue.
How to Reduce Customer Service Costs With AI (Without Cutting Quality)
CFOs think cutting costs = cutting staff. This is very wrong. Instead think about how AI can lowers costs while keeping CX strong and conversation's volume grow.
The Role of a Customer Service Coach in an AI-Driven Team
Want to understand how a coach can help your support team? Discover what coaching is all about in the AI era and how support coach can make their work more sustainable in the long run.
How to Teach Customer Service Skills in the Age of AI
Internal AI chatbots can help new support agents to get a faster onboarding. Here is how it can help you teach customer service skills in the AI era.
AI Chatbot Cost-Benefit Analysis: Do You Really Save 30%?
Want to get a deep-down cost-benefit analysis in regards to your AI Support chatbot implementation? We got your back.
How AI Chatbots Help Train New Support Agents Faster
Onboarding new support agents can be intense in terms of human ressources, hence why an internal ai chatbot tied to your support software can help, this article describes it all.
Call Center Cost Reduction: How AI Cuts the Biggest Line Item in Support
Phone calls are the most expensive channel. Show how AI chatbot deflects repetitive calls to chat/self-service so it decrease cost per tickets and increase support scalability.
The True Impact of AI Chatbots on Customer Service Costs (2026 Edition)
Move beyond “AI = cost savings.” Understand how AI Chatbots can impact productivity, churn prevention, and agent morale benefits for a global impact, not just financial one.
Reduce Subscription Churn with 24-7 Support and Fast Response
Slow support means cancellations you can't prevent. We have gathered a list of use-case that leverage Crisp AI chatbot for customer support to help you reduce churn. Check it out!
Replace Tier 1 Help Desk Work With AI Chatbots
Tier 1 Support = repetitive, low-value. With the help of an AI Chatbot for customer support, teams can focus on escalated, complex inquiries.
Reduce Subscription Churn: Why Support Speed Is Your Highest-Leverage Retention Tool
Churn is a nightmare for SaaS companies. This article explains how support can help solve a part of the equation and improve retention.
AI Churn Prediction: How to Spot At-Risk Customers Before They Cancel
Want to understand how you can spot churn signals thanks to artificial intelligence? Here is a dedicated article that can guide you through!
10 Effective Strategies to Reduce Customer Churn in SaaS
Want to get solutions that can help your company fight churn? We've also included a churn cost calculator so you can share this in your company.
