April 2026 - Product Update
Discover 30+ new features released by the Crisp team in April 2026.
New Features
Customize your Chatbox faster with the new Customization UI 🎨
Our brand new Customization UI makes Chatbox customization easier to manage, right from Crisp settings. We listened to your feedback and you can now internationalize texts in any language you want! We also added live preview of the changes, and simplified the custom color setup.
Personalize your AI Agent answers with customer data 🧠
Hugo can now use segments, custom data, user location, device information, and conversation data to adapt its answers. Thanks to these additions, you can create more contextual AI instructions while keeping control over which data Hugo can access. Possibilities are endless…
Handle complex support cases more reliably with the new MagicBrowse 🪄
MagicBrowse has been rebuilt to deliver a more stable and reliable co-browsing experience across modern websites. You can guide customers step by step without friction, even on complex interfaces, making it easier to resolve issues that are hard to explain.
Translate and reply across 50+ languages instantly with the new LiveTranslate 🌍
LiveTranslate now uses a new LLM-based system to deliver more accurate translations for inbound messages over any channel, helping you understand conversations instantly and reply faster in your customers’ language.
Control AI costs with per-conversation budget caps 💸
Set a maximum AI usage per conversation to stay in control as you scale. Once the limit is reached, the conversation is automatically escalated, ensuring a smooth handoff without breaking your support flow.
Find data faster with simplified advanced search 🔎
Search conversations, contacts, and data faster with structured filters designed to simplify how you find information. Use exact matches for emails, phone numbers, names, segments, or custom data to skip fuzzy results and get straight to what matters.
Connect your workflows and tools easily with the Crisp REST API ⚙️
Generate and enable your API token directly from workspace settings to start using the Crisp REST API instantly, making it easier to connect your internal tools and automate workflows without going through complex setup.
Use Hugo Search outside Crisp with MCP Server 🔌
Use Hugo’s search engine outside Crisp with MCP Server to access your knowledge from external tools, workflows, or AI agents, and bring your support data wherever you need it.
Set up and improve your AI faster with Hugo Tools 🛠️
Hugo Tools help you set up your AI faster and continuously improve it with guided steps for instructions and workflows. We introduced these tools during a dedicated webinar, where we share practical, actionable ways to build a more reliable AI setup.
Bug fixes & improvements 💪🏼
- AI Agent: Hugo’s AI engine has been improved to generate more reliable answers, reduce hallucinations, and better detect contradictions across Crisp
- AI Agent: Improved detection of incorrect escalations to route conversations to humans more reliably
- AI Agent: Better resolution classification with a new double-check system to reduce mislabeling
- AI Agent: Sonnet 4.6 is now supported in Hugo
- AI Agent: Date-based conditions are now available in Hugo, making it possible to build rules between two dates
- AI Agent: Segment handling in Hugo has been improved to prevent accidental removals
- AI Agent: Hugo setup pages now have a cleaner interface, with groups available across Routing Rules, Integrations, Questions & Answers, Files, and Topics
- AI Agent: Website crawling is now easier to control with clearer sitemap and discovery modes, CSV URL uploads, and single-page refresh
- Workflows: Adding blocks is now faster with a built-in search system inside the workflow builder
- Workflows: Hugo workflow blocks are now more reliable after an important bug fix
- Inbox: Resize the message editor to fit your workflow, with quick expand, collapse, or custom height options
- Inbox: The emoji picker has been improved to match the chatbox experience
- Contacts: Filtered contacts can now be exported directly from the Contacts section
- Contacts: Custom data now supports Markdown rendering, making CRM fields easier to read when they contain formatted content
- Analytics: Workload Analytics now includes a Conversation State Per Inbox chart to compare pending, resolved, and unresolved conversations across inboxes
- Analytics: Analytics now loads more reliably on large workspaces
- Desktop App: Mac and Windows apps now use a smoother browser-based authentication flow and include the latest Crisp web app updates
- Chat Widget: Improved mobile experience with iPhone notch compatibility and better layout handling on small screens
- Chat Widget: HEIC images from Apple devices are now supported natively, with better image compression on Android
- App: Crisp is now available in Swedish 🇸🇪, Czech 🇨🇿, Vietnamese 🇻🇳, Korean 🇰🇷, and Ukrainian 🇺🇦
- Mobile SDK: The Android SDK now includes mobile-specific string localization for each supported locale
- Mobile SDK: A new Flutter SDK community package is now available, with identity verification, Android SDK upgrades, better localization, and iOS fullscreen fixes
Helpdesk Updates 📚
How to prompt Hugo AI Agent for instructions
Learn how to write better Hugo instructions and speed up your setup with Hugo Tools. This guide covers how to generate instructions, review existing ones, and import them into Crisp.
Learn how to set up instructions →
How to train Hugo AI Agent on your data
Learn how to train Hugo with the right data sources and watch the new video walkthrough to configure your AI setup step by step.
Watch the video guide →
Use WhatsApp Business alongside Crisp seamlessly
Learn how to connect WhatsApp Business while keeping your existing setup active. This guide explains how to avoid conflicts and run both in parallel without breaking your support flow.
Read the guide →
Product Webinar 👩🏫
Reduce Repetitive Questions Before They Slow Down Your Team
On May 19, 2026
See how to reduce repetitive support work with your knowledge base, widget, Overlay AI, and Hugo.
Save my spot →
Automatically Route Every Conversation to the Right Place with AI
On June 18, 2026
Learn how to route conversations more accurately with Hugo, inbox rules, and workflows.
Save my spot →
Give Customers Faster Answers Without Growing Your Support Team
On July 9, 2026
Discover how to improve answer speed with the right mix of self-serve, AI, and human support.
Save my spot →
Teasing next releases 💥
- AI Suggestions Spot AI dataset training gaps, outdated content, and duplicate answers to improve your AI setup faster.
AI Tools for HR and Customer Support Onboarding
HR handles paperwork, benefits and compliance. CS onboarding is different: helping new agents learn your product, helpdesk, tone of voice, and resolve tickets without escalating every single issue.
How to Reduce Customer Service Costs With AI (Without Cutting Quality)
CFOs think cutting costs = cutting staff. This is very wrong. Instead think about how AI can lowers costs while keeping CX strong and conversation's volume grow.
The Role of a Customer Service Coach in an AI-Driven Team
Want to understand how a coach can help your support team? Discover what coaching is all about in the AI era and how support coach can make their work more sustainable in the long run.
