Automating Instagram DMs and Social Media Support With AI
Companies should connect as many channels as possible to their omnichannel Chatbot. This articles explains how to automate social media support with AI for your business.
Reduce Subscription Churn: Why Support Speed Is Your Highest-Leverage Retention Tool
Churn is a nightmare for SaaS companies. This article explains how support can help solve a part of the equation and improve retention.
AI Churn Prediction: How to Spot At-Risk Customers Before They Cancel
Want to understand how you can spot churn signals thanks to artificial intelligence? Here is a dedicated article that can guide you through!
10 Effective Strategies to Reduce Customer Churn in SaaS
Want to get solutions that can help your company fight churn? We've also included a churn cost calculator so you can share this in your company.
Omnichannel vs Multichannel Support: What's the Difference
We help you understand why fastest growing companies choose omnichannel support instead of multichannel.
Best AI Chatbot Platform for Reducing Ticket Backlogs in 2026
Want to get ahead of competition and choose the best AI Chatbot to reduce support backlogs? Here are our top picks for 2026.
Spring 2026 - Product Update
Want to know what we've done the past months at Crisp? Make sure to check out our product update for Spring 2026!
24/7 Support Benchmarks: What customers expect in 2026
The 9-to-5 support model is dying, and your customers already know it. If your checkout page runs around the clock, they assume your support does too. But knowing you should offer 24/7 support and actually delivering it are two very different things.
Inside Hugo: How Crisp Built an AI Customer Support Agent
Discover how Crisp built Hugo, an AI customer support agent designed to automate support conversations. A behind-the-scenes look at how a 10-year-old SaaS rebuilt parts of its platform to adapt to the AI era.
Scaling Multilingual Support to New Countries with AI Chatbots in 2026
Supporting customers in 5 languages through human agents costs hundreds of thousands a year. An AI chatbot covers 85+ languages for a fraction of that — with faster responses and consistent quality. Here's the full breakdown.
Automated Customer Service: Examples and Advantages in 2026
Hiring more agents isn't the answer. Discover how AI-powered automation helps support teams handle more conversations, cut costs, and keep customers happy — without growing headcount.
Crisp AI Core Update
Want to get a sense of our latest AI Core Update at Crisp? Check this out to discover what Hugo brings to your customer support experience.
7 AI Chatbot workflows to automate customer support tasks
Want to discover examples of companies who are leveraging an AI Chatbot to automate customer support tasks? say no more.
Task Automation in Customer Support: Complete 2026 Guide
Want to better understand task automations and how it can help your customer support experience when it is powered with AI? Here is a dedicated guide that can help you do such thing.
How AI Improves Customer Service Workflows
want to understand how you can improve your customer service workflows to automate repetitive tasks? Here are 8 use-cases you can get started with.
