Easily customize your live chat

Make the chat window a part of your website using Crisp's customization options. Each part of the live chat can be customized to strengthen your brand identity.

Use Crisp for free
14-day free trial
No engagement
4.6/5 out of 761 reviews

Building a coherent branding is one of the major assets of successful companies. In order to strengthen your brand identity, Crisp comes with a live chat customization plugin. It will let you customize your live chat and adapt it to your website's design. The chat customization plugin will let you customize multiple assets: chat welcome message, chat colors, chat position and you can even add chat offset in case of undesired rendering linked to your website's design.

Integrate Crisp with your favorite apps

Check out our integrations

Build coherent brand experience

Make your live chat fit with your brand identity

Customize live chat language

Ensure your international customers get the greetings they deserve

Customize agent profile

Apart from changing names & email, add a profile picture to make it more human

500,000 brands are already using Crisp to improve their customer experience
See their testimonials

Frequently Asked Questions

As your live chat is a key touch point for your brand identity, live chat customization should be something you focus on, at least once. There are multiple ways for your business to adapt your live chat support tool to your brand: colors, text, and positions are a way for you to build the best customer experience. You can even go deeper using our JS SDK to personalize your experience to a better level through automated interactions using JS.


Yes you can! Using the unlimited plan you'll be able to fully customize our chatbox and hide the Crisp branding that is normally displayed on our chatbox


You can build the chatbox so it displays the language programmatically, based on your visitors' language. You can also choose to hide the chatbox based on user's language or country or simply set a button to make it pop when clicking on it. Possibilities are endless!


Discover other features our  Livechatoffers

Targeted Messages To Drive Growth
Don't wait for your customer to initiate the conversation
Internal notes for chat collaboration
You'll never leave an operator with no information. Internal Notes are up anytime.
Realtime chat translation
Just start writing, and we'll translate your messages.

Ready to kickstart your livechat customization?

Request a demo

Last articles about  your livechat customization?

Color psychology applied to live chat

Customizing a live chat is one of the first things you should think about when setting up a chat widget over your website. Colors are one of the most powerful way to increase engagement with your website visitors. Discover how you can do it too.

6/29/2020
4 min
Live Chat's Welcome Message: Best Tips About Websites' Greetings

Greetings pop up on your site, encouraging visitors to talk to you. They are an online version of approaching a customer in a physical store and asking if any help is needed. You decide who, where and when will get invited.