Live chat

Increase customer satisfaction using a live chat

Use Crisp for free(No credit card required)

Much more than just a live chat software

Beyond chat software, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your website visitors from one solution and reduce your costs thanks to our live chat app!

Get 2x More Leads Using Automation

Statistics show that website visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service which converts visitors into opportunities.

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Have a Richer Conversation

Business messaging doesn't have to be robotic. With Crisp, you can create a personalized experience for your customers.

Integrated knowledge base

Users can access help articles and resolve issues directly from our Live Chat

Chatbot scenarios

Build advanced chatbot scenarios to automate your customer onboarding.

GIFs + Video Preview

Create personal and modern conversational experiences using GIFs and videos.

File sharing

Share files, images, and documents directly from the chat widget.

Social

Connect the Crisp Live Chat to social networks like Messenger and Twitter

CrispyBird

A fun game that helps keep your visitors engaged when you are offline.

Customize your Live Chat

From colors, to languages, to positions; you can customize our chat widget to fit with your brand

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Gather all communications in one shared inbox

Let your customers contact you through their favorite day-to-day messaging apps, while you maintain a single dashboard for all of your replies. Crisp is connected to many third-party messaging channels like Facebook Messenger, Email, Twitter, Telegram, Twilio (SMS), Line and WhatsApp. It simplifies your customer support.

Translate your messages in realtime

Become a worldwide brand using LiveTranslate. This feature enables you to translate your messages in realtime. Reply to customers using your native language and it will automatically translate to your customer's language so they can enjoy a better customer support experience.

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The first video chat for customers

Scheduling calls with customers can be complicated sometimes. Customers are usually required to set up third-party software in order to communicate with you, but with our live chat, your customers can enjoy video and audio calls out of the box, in real time. No plug-in or software to install, just a joyful and human experience.

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MagicBrowse

When your users would rather have you do it for them, Crisp lets you co-browse with your customers without any other plugin than our live chat solution

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200,000 brands are already using Crisp to improve their customer experience

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Frequently Asked Questions

Live chat software are more and more popular among companies, especially when they're willing to offer live chat support. To make it clear, a live chat is an online communication app that enables you and your website visitors to chat in real-time. Chat software is a great alternative to phone calls or emails because chat systems lie on the website of companies, the place where users are the most willing to get in touch with businesses. Online chat take place inside a chatbox that is part of the live chat app. The thing is that your visitors don't need to install any third party app on their device. Start a chat with you, they just have to click on that beautiful bubble and engage a conversation. When clicking on the bubble, a chatbox appears inside which, you visitors will be able to send and receive message from your business.

Benefits of a live chat are numerous and can take your company to another level in terms of customer experience. In fact, live chat is just a new communication channel. A live chat can increase conversion rate, increase the average order value, collect valuable customer data (feedback, review, contact details), increase lead generation, offer a consistent customer support through a 24/7 chatbot that can take the lead when your team is asleep, cut your average response time down to less than 5 minutes. There are many more advantages for a business to use a chat app for website. Talking about customers, live chat has also a wide range of benefits: report problems without using external communication channels, Little to no waiting period, makes the experience pleasant and satisfying, don't have to repeat themselve (data is stored and everything is available in a wink for chat support agents)

It depends on your requirement! For example at Crisp, we offer a free live chat that you can install on your website with no limitation! You can have two agents to answer your website visitors in real time. It comes with a web app and mobile apps to let you answer your customers even if you're not in front of your customers. Most of the other live chat service provider have a business model that is based per agent. Meaning the more you add users, the more you'll pay. At Crisp, we believe that you shouldn't pay more to improve the quality of your customer service through live chat. That's why we have a business model that doesn't relies on agent but on website. Our unlimited plan offer an unlimited number of agent for a flat price, nothing more.

Ready to improve your customer engagement?