Increase chat collaboration with internal notes

Bring internal discussions to your chat conversations

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Internal notes are a simple yet very handy feature that enables you to take notes about your customers or lead during the conversation inside your live chat.
The next time your customer comes back, you will know what is going on with a quick glance at your internal discussions. Internal notes are the best way for your team to collaborate in real time inside your chat.

Centralize customers' problem

You'll never leave an operator with no information. Internal Notes are up anytimes.

Share data instantly

Mention another agent so he can join the conversation.

Increase collaboration

Multichannel request isn't a problem anymore

Frequently Asked Questions

Email notes is a better way to deal with internal collaboration when resolving customers inquiries. Through realtime collaboration inside the email itself, you end up forwarding informations and start to get more work done.

You can start to use a private note inside a conversation whenever you feel the need exchange information internally with one of your colleagues. Internal notes can also be used a way to mention someone to warn him about an ongoing conversation.

Ready to kickstart internal notes