Customer Service Email Management made simple

Email management involves taking care of all aspects related to your emails and inbox management. Email management is especially useful for individuals and companies that get a large volume of emails on a daily basis and may find it difficult to handle and store them efficiently. Email is a powerful communication tool, especially for, businesses. Less intrusive than a phone call and asynchronous, which is great. The problem is, over the last decades, companies are overwhelmed with emails. Therefore, a few tactics and tools have been created to help businesses to improve their email management. To sum up, email management is all the tactics, tools and habits that lead companies and individuals to a better efficiency regarding emails.

On a business basis, there are a few strategies your company can apply to reduce the amount of internal and external emails that are sent every day. We just mentioned two essential things: internal and external email. Both are time-consuming and can be reduced. To improve email management, you have to reduce the amount of internal information you're sending over email. Tools such as Slack are a great way to reduce the total amount of information you're sending to your colleagues. To reduce the total amount of external emails you're sending or receiving, you can start to create a knowledge base, that will let your customers or leads look for information by themselves. On a business basis, a shared inbox is inevitable when you want to address the email problem inside an organization. More than a simple email management software, it will let you handle internal and external communication inside one tool to get more work done.

To manage a large volume of emails, you can start by creating automated redirection toward the right department inside your company. For example, based on the email, you could send it to the right account manager. A large volume of emails can also be treated through better self-service content disponibility. It will reduce the question customers have and improve their ability to use the product or the service without any help. Emails can be reduced by offering a live chat to your leads and customers so you can answer them instantly. Therefore, they don't have to send you an email.