Repetitive questions are boring and not challenging for customer support teams as they need to focus on topics that really matter. To simplify their work, Crisp has built an autoresponder for business that sends auto replies to messages coming from social media and messaging apps. From Facebook, Twitter or WhatsApp to Line or Telegram, it's now easier than ever to set an autoresponder for Twitter, WhatsApp or Instagram and Facebook.
Over the years, social media has become an important channel in terms of customer messaging. Companies have seen the rise of social media customer service and thus, the need to answer automatically customers or leads on these new channels.