Automatically assign conversation using routing rules

Create fastlanes for customers by routing conversations to the right department inside your team inbox

Customers are often annoyed of repeating their problem multiple times to different agents. With routing rules, you enable your company to automatically route conversations to the right department. Nevermind the channel, every customer is directly routed in order to get an answer as fast as possible.

Increase teams' efficiency

Route conversation to the right agent or team automatically with dedicated routing rules

Preserve customers happiness

No need for your customer to repeat himself multiple time

Better workload management

Prevent your team to be flooded by misfited questions

Ready to kickstart your routing rules?