A new way to deal with social media customer service

Support customers on multiple social media channels thanks to a social messaging inbox and benefit from dedicated features

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Social media has become an important medium for brands to communicate with customers or leads. Moreover, users are getting used to contacting companies straight from social media. That's why it's now vital for companies to build the best social media customer service. With Crisp, you can centralize all your incoming messages in one social media inbox and reply to them. It's totally transparent for your customers and it comes with dedicated features for a delightful experience.

Integrate Crisp with your favorite apps

Check out our integrations

Increase first response time

Our social messaging inbox comes with dedicated features

Segment social platform

Discover the impact of emails or Twitter within your company and improve the quality of support

Build powerful bots

Crisp platform lets your build dedicated chatbots to empower your social media customer service

500,000 brands are already using Crisp to improve their customer experience
See their testimonials

Frequently Asked Questions

Social messaging is a trend coming from apps such as Facebook Messenger, Telegram, What’s App, and more. Typically they are used on smartphones but also have website interfaces. Small or mid-sized businesses and companies need to pay attention to these changing trends as they become tools that businesses need to use to connect with their customers, and which may allow for advertising opportunities. They are where customers are spending time. Social messaging apps are not a flash in the pan. As these apps become the primary way people choose to communicate while using their mobile devices, companies need to adapt and change marketing strategies to reflect the usage of these apps.


Thanks to our social inbox, you'll be able to connect multiple social messaging apps to one inbox and answer customers seamlessly. Here is the list you'll be able to connect: - Facebook Messenger - Twitter DM - WhatsApp - Telegram - Line - SMS


Buffer and HootSuite are two powerful tools that allow businesses to manage social networks efficiently. These two tools provide assistance to community managers (CM) in their day-to-day work: planning, automatic publication, centralization of comments and many other features to improve the teams' efficiency. Combined with a tool like Crisp which centralizes messages received on social networks, you are sure to provide an exceptional customer experience.


Discover other features our  Shared Inboxoffers

Canned messages to improve first response time
You're just a few keystrokes away from productivity
Email collaboration software to improve teamwork within your company
Email collaboration notes are up anytime.
Voice messages for customer support
You nor your customer need to install any extensions

Ready to kickstart social messaging?

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Last articles about  social messaging?

Building great social media customer service

Social media customer service is the art of providing customer service through social media channels such as Facebook, Line or Twitter. Over the years, it has grown heavily, discover how your company can nail it.

1/17/2020
3 min
Kicking off social messaging for better customer service!

Messaging as a customer service channel is no longer the future, it's a must-have. Through social channels, customers can now get in touch with your company as they would chat with their friends.