Customer satisfaction software inside your shared inbox

Build the best customer experience by understanding the quality of your customer support inside your shared inbox. Measure customer satisfaction, straight into your shared inbox with conversations' ratings.

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Customer satisfaction is a key metric to fuel your word of mouth. With our customer satisfaction software, you can send customer feedback surveys that will let your team better understand how your customers are happy with your support. To make your customers' experience easier, the survey is very simple and will also let your clients give some comments regarding thir experience. Simply measure customer satisfaction with Crisp conversations' ratings.

Improve customers experience

Get ratings for every conversations and measure customers' satisfaction inside your shared inbox

Follow-up on customers' ratings

Access detailed ratings and quickly get in touch with your users

Monitor customers' satisfaction over time

Our software offer detailed analytics so you can access ratings when you need.

Frequently Asked Questions

There are many ways to measure customer satisfaction, the most used metrics are CSAT ( for Customer Satisfaction Score), NPS (for Net Promoter Score) and CES (For Customer Effect Score). CSAT is a time-tested metric, the higher, the better. NPS is a one dimensional metric. CES is different from the previous ones because the the lower is the better. Note that taken individually, each of these metrics doesn't have lots of value for a business. To measure customer satisfaction, you should combine NPS, CSAT and CES.

Customer satisfaction is a crucial oncept for customer experience professionnal that need to understand, segment and analyze to understand how the customer perceive his journey throughout the product or service they offer. Customer satisfaction is about the ability to deeply understand how the customer or lead feel and interact with your brand and your company as a whole. It is measured using customer satisfaction survey, giving companies a view on customer loyalty and customer referral.

Improving your customer satisfaction is not rocket science. It's a methodical process that goes along different actions: listen to customers, start to be proactive, be honest and transparent about your product and your service, understand your customers. Sounds like a simple plan, right? When you drill down to these different points, you'll understand that it takes a few steps to nail it and improve your customer satisfaction. At Crisp, we give you the keys to do so, check it out 🛫.

Ready to kickstart customer satisfaction?