Customer satisfaction is a key metric to fuel your word of mouth. With our customer satisfaction software, you can send customer feedback surveys that will let your team better understand how your customers are happy with your support. To make your customers' experience easier, the survey is very simple and will also let your clients give some comments regarding thir experience. Simply measure customer satisfaction with Crisp conversations' ratings.
If you work in customer success, there's no reason to doubt you've had experience handling CSAT surveys. This post will go into what a CSAT survey measures -- and exactly how we use at Crisp to make it useful for our customer satisfaction.