Empower teams' efficiency with canned messages

Canned messages helps you and your team to be much more efficient while preserving mental bandwith and brand voice.

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Canned responses help customer support team on each conversation – saving time, sparing typos, and ensuring consistency in brand voice with a few clicks. They also preserve mental bandwidth: operators spend their attention on the substance of messages instead of how to phrase responses with the appropriate tone.

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Frequently Asked Questions

Canned messages are pre-defined frequently used messages that operators can select and send instantly without typing the message out. It helps agents to increase their first response time while being focus on what really matters.

To simplify, canned messages, also known as canned responses, are templated messages that can be access in a little to no time while chatting with a customer or leads.

Canned messages are predetermined textual templates served via e-mail, live – chat or social media from customer service agents to customers. It can contain images, links, videos or GIFs. The main purpose of canned responses in social media is to answer customers effectively

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Last articles about  canned messages

How to use canned messages for customer service?

Repeating the same answer, again and again, all day long, can be boring. Especially for your customer service team. Canned messages, also known as canned responses or saved replies have been a game-changer in the life of many customer service teams.

6/14/2021
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What are the benefits of canned responses for customer service?

Customer service is a wild thing. Particularly when it comes to scaling it. As your business grows, your customer service team has to adapt to improve its quality. In every aspect. Building the most efficient customer service requires the right tools and the perfect mindset.

6/14/2021
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Canned Responses Cheat Sheet for Sales, Marketing & Support

Do you want to understrand how canned responses can affect your productivity at work ? Here is the full cheat sheet to start building your own.