Canned responses help customer support team on each conversation – saving time, sparing typos, and ensuring consistency in brand voice with a few clicks. They also preserve mental bandwidth: operators spend their attention on the substance of messages instead of how to phrase responses with the appropriate tone.
Repeating the same answer, again and again, all day long, can be boring. Especially for your customer service team. Canned messages, also known as canned responses or saved replies have been a game-changer in the life of many customer service teams.