A shared inbox to bring seamless collaboration in one place
Collaborate effortlessly inside one omnichannel inbox, centralize conversations from multiple channels, and improve first response times as well as customer satisfaction thanks to Crisp's unified customer communication platform.
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Measure customer satisfaction
With Crisp's core automation hub, companies can significantly boost agent productivity, leading to faster response times and more efficient handling of customer inquiries. By streamlining routine tasks, agents can focus on delivering high-quality, personalized customer service, resulting in quicker resolutions and higher customer satisfaction.
Centralize all your channels
Personalize with ease
Customize each workflow
Explore our omnichannel shared inbox software
A unified inbox for all your inbound messages, no matter the channel.
Here are (almost) all the channels available to be centralized within your team inbox.
WhatsApp Business
Instagram DM
Facebook Messenger
Mailbox
SMS Inbox
Telegram
Aircall
X (Formerly Twitter)
Ringover
Line
Viber
Chat Widget
Collaborate
Take your teams' capabilities to the next level
Like your traditional mailbox, but better
Our unified inbox’s advanced filtering feature allows you to effortlessly categorize conversations based on specific data, enabling you to cut through the clutter and focus on what matters most. With customizable filters, you’ll navigate your inbox with unprecedented ease, ensuring that every important message is exactly where you need it, when you need it.
Never miss another follow-up
Transform the way you manage follow-ups in every conversation. Our universal inbox's smart reminder system alerts you at just the right moment, ensuring no message slips through the cracks. It's not just a reminder; it's your personal assistant for impeccable communication timing.
Contextualized collaboration on top of any channel
Share insights, strategize responses, and ensure every reply is crafted with collective wisdom. These private notes are your team's secret weapon for delivering exceptional, well-informed customer service, making every interaction a testament to seamless teamwork and unparalleled customer understanding.
Forget about colliding with your teammates
Bring harmony to team communication by preventing inbox collision. With real-time alerts for active responses, it ensures streamlined coordination, eliminates duplicate replies, and maintains seamless teamwork, enhancing efficiency and professionalism in every customer interaction.
Measure customer service quality at every step of the journey
By consistently evaluating customer service interactions, companies can identify and address customer service falldowns, leading to a smoother and more pleasant customer experience. This proactive approach fuels higher customer satisfaction, word of mouth, and retention. Furthermore, the data collected allows for informed decision-making, helping to streamline operations, reduce costs, and improve overall efficiency.
Connect
Unlock the power of conversational experiences
Get personnal at every stage of the customer journey
Transcend traditional boundaries by providing detailed contact insights for every ongoing conversation, regardless of the channel. With Crisp, let your agents gain an instant understanding of who they're interacting with, enabling them to offer personalized, context-rich responses.
Translate your messages in real-time
Break down language barriers and connect globally with our real-time translation feature, supporting over 50 languages across all channels. Whether it's an email, chat, or messaging apps, Crisp ensures your team communicates effectively, no matter the linguistic divide.
Deploy an asynchronous strategy that empower both teams and customers
Say farewell to the hassle of toggling between platforms. Our shared inbox seamlessly connects with Crisp Knowledge Base, placing a wealth of information at your agents' fingertips. Effortlessly access and share articles right from the inbox, streamlining the support process and enriching customer interactions.
Automate
Built to adapt to your specific needs
Templated messages available for all your inbound messages, no matter the channel.
Craft perfect responses once and deploy them effortlessly, ensuring consistent, high-quality interactions every time. Whether it’s email, chat, or social media, Crisp enables your team to respond swiftly without sacrificing personal touch. Save time, maintain brand voice, and elevate customer experiences
Generate immediate, pre-written answers
Still doubting?
Here is why you should not
See why Crisp team inbox software is a great choice for your company. We make it easy for you to compare Crisp Inbox with other shared inbox solutions, showing you why Crisp is the perfect choice.
Front
Helpscout
Hiver
Gmelius
Zendesk
Crisp
| Front | Helpscout | Hiver | Gmelius | Zendesk | Crisp | |
|---|---|---|---|---|---|---|
| Desktop app | ||||||
| LiveTranslate | ||||||
| Templates | ||||||
| Routing rules | ||||||
| Knowledge base | ||||||
| Group email management | ||||||
| See detailed comparison | Learn more | Learn more | Learn more | Learn more | Learn more |
Decathlon
Since we've started using Crisp, I've seen the software evolve nicely.
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
Reedsy
What is a shared inbox?
A shared inbox, also known as an omnichannel inbox, is a team inbox that allows multiple team members to read, draft, and send email messages, as well as handle chat messages, Instagram DMs, WhatsApp Business messages, phone calls, SMS, or other messaging apps such as Line or Telegram. For example, you can create a shared WhatsApp Business inbox thanks to a collaborative inbox.
That kind of tool that lets companies get more work done through automation, centralization, data synchronization, and collaboration. A shared inbox is different from a shared mailbox as a shared inbox offers the ability to centralize multiple channels and brings in collaborative features, which are non-existant in traditional shared mailbox.
Benefits of an omnichannel inbox are numerous ... Better collaboration, more transparency, improved reactivity, clear ownership ... Creating a shared inbox is everything you need to improve your customer service.
How does a shared inbox work?
A shared inbox for teams (also known as a team inbox) can be accessed and managed by multiple users inside the company. Everyone with access to a shared inbox tool can send and receive emails from a shared email address or a personal mailbox, view an archive of all sent and received emails, and save emails in shared folders. Modern shared inbox tools for teams also include the ability to receive and answer messages from social media such as Messenger, WhatsApp or Twitter, allowing you to create a shared sms inbox or a shared WhatsApp inbox. It makes the collaborative inbox a better collaborative place for teamwork and increases productivity for the whole company.
What is a collaborative inbox?
A collaborative inbox helps teams get more work done by sharing communications transparently across organizations, it's one of the best alternatives to a traditional mailbox. With better communication, teams can improve their customer support. A collaborative inbox is also known as a shared inbox and lets businesses run automated workflows like assignments and email notes to increase their first response time. For example, WhatsApp inbox isn't built for collaboration, that's why using Crisp, you can build a shared WhatsApp inbox and benefit from numerous features to improve collaboration and productivity.
How to choose your next omnichannel inbox provider
With the explosion of communications' channels, companies have to make sure they choose the right shared inbox software for their company. To help businesses in the process, we've gathered 6 key factors.
Make sure your next provider checks these boxes!
These 6 assets are here to help companies navigate the competitive landscape of collaborative inboxes.
Omnichannel
An omnichannel shared inbox ensures that all customer interactions are centralized in one place, allowing teams to manage and respond to inquiries seamlessly, regardless of the channel. When choosing a shared inbox vendor, ensure it centralizes as many channels as you plan to offer for customer service.
Performance
No-code
Scalable
Affordable
Integrated
How does it work?
1Connect inbound channels
2Invite multiple users & teammates
3
