Python and chatbot are going through a love story that might be just the beginning. Many companies choose to create chatbots using Python for many reasons and sometimes, just because of the hype.

Having a fast website is super important for customer experience. For instance, 80% of e-commerce buyers that are not satisfied with your website speed are less likely to buy from you again.

Offering the best customer experience comes with offering great customer care, but your website speed is also to take into account. In fact, according to Shopify, 80% of e-commerce buyers that are not satisfied with your website speed are less likely to buy from you again.

Discover what has been done between August and September.

Product Update for July 2020

As we mentioned in another blog post about dos and don't on customer feedback, customer feedback can give you a clear and strong competitive edge. Not listening to customer service feedback might be your biggest trouble.

Thinking about customer feedback can be disturbing because gauging what the customer really feels about your brand or your product can leave with a lot of doubts and rooms for improvements.

Email is a powerful communication tool in business. Less intrusive than phone calls, asynchronous and fast. It empowers people working from around the world. However, it can be counter-productive.

We've all heard people complaining about emails, right? Email overload is something companies are seriously taking into account because it affects a lot employees' productivity.

Combining emails, templates and customers is one of the principal way of success for modern companies that tend to make customer service as a major acquisition channel. Let's dive into the power of customer service email templates.

Teamwork is a key part of companies' success. When the work environment and culture are fitting perfectly, companies are seeing impressive growth. Discover how you can improve collaboration within your company.

Teamwork is changing, even more since the covid-19 crisis the world is going through. Discover how teams can reinvent themselves based on the most efficient companies.

Customizing a live chat is one of the first things you should think about when setting up a chat widget over your website. Colors are one of the most powerful way to increase engagement with your website visitors. Discover how you can do it too.

Many people say product engagement (and therefore, user engagement) is vital for any businesses that tend to improve his outcome, especially in the SaaS business. Here is what you can do!

The best part of targeted messages is the positive impact on your sales figures. The worst part of this strategy is a bad perception of your brand because of unwanted, badly targeted, aggressive messages. Discover how you can nail it thanks to live chat.