Enhance your customer experience with easy access to data

Put an end to complex data visualization and productivity loss for your teams with Crisp's native or custom data connectors. Automatically synchronize contextualized information for each customer to enable your reps to personalize every conversation, no matter the channel.

Get started Learn more about CRM

14 days free trial — No commitment

Make them feel unique

Accelerate time to resolution
Centralize and integrate customer information to help support teams stop switching between tools and get straight to the point. With a simplified view connected to your company's real-time data, support reps can respond more accurately and swiftly.
Build your source of truth
Benefit from a reliable source of truth that consolidates diverse customer data into a single view, ensuring every interaction is informed by accurate, comprehensive insights. Nurture consistent support experiences across all channels and devices, driving better decision-making with a unified view of customer behaviors and preferences.
Better conversations every time
Every customer interaction should feel more personal than the last—ads are relevant, web pages are tailored, and product experiences feel uniquely crafted. Imagine the same for your customer service! Equip your support teams with key data to help them improve with every interaction.
Personal, and with circumstances
Track and highlight crucial customer journey steps, and send personalized messages at key moments. By tracking actions key actions, it allows for tailored communications to boost customer satisfaction and create loyalty by making each interaction feel uniquely appreciated.

Explore our customer relationship management software

Connect

It all starts with a : "Hey "

No matter the data source, Crisp makes it easy to create a unified view

Here are almost all the sources that can be connected to make data flow between Crisp and your database.

Manage

Extensible customer data management, at your fingertips

A unified view you were missing

Get an insightful view on customer behavior, preferences, and interactions, resulting in a better resolution time and a more effective customer experience.

Learn more

Keep your customer data clean, the easy way

Managing customer data requires a lot of work, whether it is through cleaning or updating. Using Crisp contact management features, you can modify customers' data the easy and focus on your core business.

Learn more

Nail customer segmentation with custom filters

Leverage detailed customer profiles and powerful segmentation to help support teams deliver more relevant and effective solutions, anticipate needs, and enhance satisfaction. This personalized approach streamlines support processes while deepening customer relationships and loyalty.

Learn more

Enhance customers' knowledge at each step of the lifecycle

With Crisp Automations, SDK, and APIs, you can seamlessly push events to user profiles and track their progress throughout the entire product adoption and usage lifecycle, enabling you to identify key engagement points, monitor progress, and optimize the user experience.

Learn more

Customize

Standardized data that makes the dream work

Build custom integration that lets data flows to your stack

Customizable customer service experience at your fingertips

Through a Javascript SDK and APIs, you can customize and personalize any experience, at scale.

User data enrichment

Trigger marketing automation campaign

Enrich company data

Push a conversion to Google Analytics

Merge user profile

// Set user email
Crisp.user.setEmail("john.doe@gmail.com");

// Set user name
Crisp.user.setNickname("John Doe");

// Set custom data
Crisp.session.setData({
  customer_status : "vip",
  plan : "enterprise"
});

// Send session event
Crisp.session.pushEvent("upsell_campaign", {
  price: 250,
  discount: 0.2,
  product: "AirPods"
});

Crisp.user.setCompany("Acme");

// Push conversion to Google Analytics
Crisp.message.onMessageSent(() => {
  gtag('event', 'MessageSent', {
    'event_category': 'KeyAction'
  });
});

Crisp.configure(CrispWebsiteID, {
  autoload: false
});

// await login();

Crisp.setTokenId("YOUR_USER_TOKEN");

Delight

All that matters, is a delightful customer experience

Good data, empowers great experiences

Advanced filtering options are made to empower teams to better segment customers and lead. Through custom filtering options available in Crisp CRM, companies can empower their teams with efficient and fine-grained targeting options.

Personalize each conversation, no matter the channel

Significant things you wouldn't want to miss

Enterprise level-grade security
State-of-the-art cryptography measures to take care of your data.
Up to 30 days free trial
Unlock longer trial through advanced features configuration.
Built for mobile and desktop
Conversations and data are available from anywhere, even in your pocket.

Still doubting?
Compare Crisp with leading CRM software

See which crm system fits the best for your company. We've made it easy for your business to compare crm for small company.

Zendesk

Helpcrunch

Intercom

FreshChat

Help Scout

Crisp

	Zendesk	Helpcrunch	Intercom	FreshChat	Help Scout
Analytics & dashboard
Public API
No-code integration
Lifecycle management
Custom data management
See detailed comparison	Learn more	Learn more	Learn more	Learn more	Learn more

See their testimonials and reviews about Crisp CRM

Decathlon

We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.

Carlos Costa

Foca

Since we've started using Crisp, I've seen the software evolve nicely.

Chris Sees

Hoxton Mix

Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.

All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.

Emma

What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.

Reedsy

Tiphaine Bruel

SSShake

It gives me peace of mind to know that, even if I'm not here, anyone from my team can jump in.

What is a CRM?

A Customer Relationship Management (CRM) system for customer service is software that helps companies manage customer interactions and conversational experiences. It centralizes customer information from third-party sources, tracks interactions on mobile apps or web software, manages service requests through a ticketing system, and provides a knowledge base for self-service solutions.

Key features include automation of routine tasks, multichannel support such as emails, chat, Messenger, WhatsApp Business, or even Line and Telegram, and detailed analytics for performance insights and tracking support agents, including customer satisfaction scores. Benefits include improved customer satisfaction through faster, unique, and personalized support, enhanced efficiency with streamlined workflows like automated routing rules, and data-driven decision-making.

Examples of popular CRM systems for customer service include Zendesk, HubSpot Service Hub, Crisp, and Freshdesk. These systems enable better team collaboration, scalability, and consistent service across all communication channels as well as internal collaboration, ultimately helping businesses unlock better word of mouth through exceptional customer experiences and operational efficiency.

How does CRM improve customer experience?

A customer relationship management (CRM) system improves customer service by centralizing customer data and interaction history, enabling quick, effective, and personalized responses, and allowing businesses to create delightful support experiences. Platforms like CRM for customer service manage support requests through a centralized inbox system and automate routine tasks, freeing agents from repetitive questions so they can focus on complex issues.

With multichannel data synchronization, CRM ensures consistent service for each customer, regardless of where the request comes from—phone, email, chat, or social media. It enhances team collaboration through shared knowledge bases and communication tools, while real-time updates and analytics provide insights into customer behavior and support efficiency.

Additionally, CRM systems are scalable and adaptable, allowing businesses to handle increasing customer interactions and evolving service needs.

How to use CRM for customer service?

To use a CRM for customer service effectively, centralize customer information and integrate the CRM with other tools to capture interactions automatically. Manage service requests using the CRM’s ticketing system and automate workflows for timely responses. Enhance communication by handling interactions across multiple channels from a single interface and maintaining real-time updates. Foster team collaboration with a shared knowledge base and internal notes on tickets. Monitor performance through CRM analytics and collect customer feedback to identify improvement areas. Personalize interactions using detailed customer profiles and proactive service. Train your team on CRM usage and provide ongoing support. Ensure scalability to handle increasing interactions as your business grows, and continuously update CRM processes to adapt to evolving service needs. This approach streamlines operations, improves efficiency, and enhances customer satisfaction.

How to choose your next CRM for your company?

With the rising cost of customer acquisition, companies must ensure they provide the best, most personalized, and delightful customer service.

Make sure your next provider checks these boxes!

To help businesses in the process of choosing their next CRM platform, we've gathered 6 key factors to guide their buying process.

Enhance your customer experience with easy access to data

Make them feel unique

Accelerate time to resolution

Build your source of truth

Better conversations every time

Personal, and with circumstances

Explore our customer relationship management software

It all starts with a : "Hey "

No matter the data source, Crisp makes it easy to create a unified view

Hubspot

Segment

API

Zapier

Klaviyo

n8n

Make

Pipedrive

JavaScript

Shopify

Magento

WooCommerce

Prestashop

Extensible customer data management, at your fingertips

A unified view you were missing

Keep your customer data clean, the easy way

Nail customer segmentation with custom filters

Enhance customers' knowledge at each step of the lifecycle

Standardized data that makes the dream work

Build custom integration that lets data flows to your stack

Embed an Iframe in your workspace

Trigger actions from your Crisp workspace

Customizable customer service experience at your fingertips

User data enrichment

Trigger marketing automation campaign

Enrich company data

Push a conversion to Google Analytics

Merge user profile

All that matters, is a delightful customer experience

Good data, empowers great experiences

Personalize each conversation, no matter the channel

Still doubting?Compare Crisp with leading CRM software

Zendesk

Helpcrunch

Intercom

FreshChat

Help Scout

Crisp

See their testimonials and reviews about Crisp CRM

What is a CRM?

How does CRM improve customer experience?

How to use CRM for customer service?

How to choose your next CRM for your company?

Make sure your next provider checks these boxes!

Integrations

Storage

Customization

User-Friendly

Reporting

Custom Training and support

How does it work?

Data Integration

System Configuration

Performance monitoring

Still doubting?
Compare Crisp with leading CRM software