At Crisp, we strongly believe that good customer support start by enabling customers to find the answer to their questions by themselves.

Building conversational relationship with leads & customers is becoming a norm in 2019. Recently Hubspot stepped into the game, let's have a look at what they've built.

Shared inbox is much more than emails. Discover how you can build the perfect inbox thanks to customization and automation through your shared inbox software.

"Build together, send smarter". That's the mission driving Mailjet, a french emailing company created in 2010 in Nantes. When the company opened 9 years ago, they wanted to give companies to right tool to send emails.

Multichannel Customer Service simply means that there’s more than one way for customers or leads to reach out to you for support or questions. Discover how to run great customer service.

Triggers is one of the biggest underestimated, most impactuf feature of your live chat. Discover how you can set trigger rules to increase customer engagement.

Do you want to understrand how canned responses can affect your productivity at work ? Here is the full cheat sheet to start building your own.

You know Live Chat and Crisp is like a love story that never ends. That's why in mid-2018, we launched a chatbot feature that lets you create an automatic workflow within your live chat.

Discover our brand new analytics feature on Crisp. Numerous users asked us to have access to a deep analytics feature regarding Crisp software and we are proud to say that it's live !

As the chatbot trend continues, we receive a lot of questions from customers willing to connect very specific automated response systems to Crisp [https://crisp.chat/en/]. For instance, certain users want to connect Recast.AI [https://recast.ai] to Crisp, or even load custom responses from an internal knowledge base that's not hosted on Crisp. Crisp provides a chatbot software [https://crisp.chat/en/chatbot/] as part of the Crisp Unlimited plan. The Crisp Bot builder does the job for most autom

Building mobile apps is today standard thanks to solutions like React Native or Ionic. We used both on Crisp in 2016 and had a very bad experience. Crisp is now a native app and since it's a native, our metrics changed a lot. Here is our experience. The Project Initial (good) reasons to use a hybrid framework Crisp is a messaging app letting companies talk in real-time with their customers using Livechat, Email and other tools like Messenger, Twitter. The initial vision was to build a  custom

Since the last March 2018 update, the Crisp team has been hard at work shipping brand new features and improving existing features. We're proud to announce our Crisp Summer 2018 update. This article sums up what's new and what's improved. Also, we're telling you a bit more about what the Crisp team members did recently. New Features 1. Status Page As technical guys, we know that server uptime is key to delivering a great service to your customers. We know how hard it is to keep up with the in

Back to France, Crisp teams are working hard during this spring season! Our team is growing and is working on a crispy version! Of course, we still add new features to the current release. Here are the features we released recently: * We made a spring update to the chatbox, with design and loading time improvements. It also features a new tooltip, made to improve your conversion rate. It also includes a better integration with your Crisp helpdesk so you can reduce your support load. I

The Crisp technical architecture runs around 40+ different micro-services, all replicated across different physical machines. Adding to that, we have around 20 daemons operating different tasks, eg. data storage with MongoDB, or email delivery with Postfix. Those microservices handle 1 billion+ requests each month (this is growing). We need to know when something crashes, quickly. After a thorough analysis of the status page / monitoring solutions available on the market, either as SaaS or Open

In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.