How Mailjet use Crisp to improve leads & customers support
"Build together, send smarter". That's the mission driving Mailjet, a french emailing company created in 2010 in Nantes. When the company opened 9 years ago, they wanted to give companies to right tool to send emails.
Thanks to Crisp, we are able to better answer customers questions and leverage conversion rate on leads
Eddy Frode de la Forest, Marketer @ Mailjet
"Build together, send smarter" . That's the mission driving Mailjet, a french emailing company created in 2010 in Nantes. When the company opened 9 years ago, they wanted to give companies to right tool to send emails and presented themselves as a french alternative to Mailchimp.
Now, with more than 2 billion emails/months, Mailjet is the leading email platform with more than 130 000 customers in 150 countries.
As every business is different, emails have to resonate with everyone so Mailjet has build a product that helps companies to send the right email at the right time to the right person. That's the vision that Mailjet thrive for. Whether you're looking to make a purchase or just having questions with their product, Mailjet is offering the best customer support.
They wanted to improve their growth thanks to a better customers & leads support so they decided to install a Live Chat. After reviewing few solutions on the market, they choose to use Crisp.
"So far, it's been a pleasure to use Crisp, it really drove our lead growth in an interesting way"
It's now more than a year that Mailjet is using Crisp on a global basis and everything looks great.
Mailjet's main problems :
- How to answer faster to customers & leads questions ?
- How to leverage lead conversion rate ?
- How to better assist customers and leads ?
"Live Chat has been a great way for us to get closer to our customers when chatting with them while they browse our website."
Mailjet's favorite features
- Analytics : get data about your whole customer support strategy
- Shortcuts : Answer your customer faster thanks to predefined answers
- Live Translate : Auto translate your messages to make your customer feel comfortable