building an efficient customer support strategy on a global scale takes a lot of dedication and will. Especially because it means round-the-clock availability.

Multilingual live chat is something common that every company should consider when building the perfect customer service experience. However, some companies still fail to do so when trying to improve the way they are dealing with their customers on a global scale.

Offering live support from a website can be painful for customer support representatives because requests can come from multiple languages at the same time. Through this article, we will review some tips that will help you and your team to better handle multilingual customer support.

Nowadays, companies are more and more solicited regarding customers' interactions. On the other hand, customers are also asking for a stronger, more human relationship with the business they interact with.

Video chat is a powerful tool for your business and can be a real advantage when trying to improve the customer experience. Discover our do's and dont's for your business.

Companies are now offering chat widget over their websites to bring real-time interactions to reality. Therefore, video chat for business, which allows users to start a video call straight from a live chat is starting to take off, here is why.

Doing customer support using live chat is great because it allows asynchronous communications. However, audio/video calls with screen-sharing are super useful because it allows you to: * Do realtime demos using Crisp. Share some slides with your customers * Troubleshoot bugs in live and solve issues in a few minutes How does it work? Using the Crisp screen-sharing feature, you don't have to use any third-party tools like Zoom, Teamviewer, Skype, or Whereby. You just have to use the Crisp c

Nowadays, chatbot builders, like the tool we offer, are completely customizable and can automate all sorts of customers' lifecycle, while maintaining a great consumer experience, discover our top 5 chatbots.

As companies are willing to improve customer experience, chatbot builder software have started to appear all over the place. To help you to kick off the best chatbot scripts, we've gathered the best scripts and included templates that will help you to build the greatest chatbot.

Building a chatbot may seem like a tough, complicated and everlasting task that can discourage departments. That is wrong. From choosing the right platform to creating the right workflow that will save time for the entire company, we've created the ultimate article that will guide you.

Ever hear about Zapier? This article gives you the ability to connect lots of your favorite apps without any coding skills and explains what are some of our best zaps!

You may have heard about cobrowsing and how to cobrowse with your website visitors and still, you need more information? Whatever the reasons, this simple guide will let you cobrowse like a boss with your customers and leads. The result? an incredible boost for your customers' experience.

Social media customer service is the art of providing customer service through social media channels such as Facebook, Line or Twitter. Over the years, it has grown heavily, discover how your company can nail it.

Messaging as a customer service channel is no longer the future, it's a must-have. Through social channels, customers can now get in touch with your company as they would chat with their friends.

Over the years, social media has become an important channel in terms of customer messaging. Companies have seen the rise of social media customer service and thus, the need to answer automatically customers or leads on these new channels.