Humanize your online customer service with real-time remote assistance
Forget about third-party app installations or links to share. Use Crisp's remote visual support tool to interact with leads and customers through video calls, in just one click.
Let your team start a live video directly from their browser.
Enhanced customer experience
Let customers see the human side of your brand.
Show empathy and commitment
Guide customers live via voice or video to speed up resolution times.
Achieve higher satisfaction scores with video calls
Building human connections with customers is essential. To help companies improve customer support, Crisp offers the perfect video call software without requiring any additional plugins. By engaging with customers via audio or video calls, companies can establish a more personal connection with their users. Leveraging video chat for customer support can make the customer experience more enjoyable and memorable, so donât miss out!
Crisp's video call feature is designed to integrate seamlessly with any website or mobile app and is truly plug-and-play. With just one click, you can add this powerful tool to your site or mobile app, enabling audio, video calls, and screen-sharing capabilities. This simple integration allows you to start engaging with your customers via video calls instantly, providing a more personal and interactive support experience. Whether on desktop or mobile, Crisp makes it easy to create human connections with your customers.
Remote visual support is face-to-face, visual communication conducted online with other users, using a webcam or microphone to help resolve issues in real-time through voice or visual guidance. At Crisp, video and audio remote support are dedicated to offering voice and video assistance to people browsing your website, web app, or mobile app. This concept has evolved from text-based chats to incorporating two-way video interaction. For instance, Crisp integrates video and audio chat within its chat widget software.
Choosing a chat support software can be complex. When selecting a video chat tool, itâs essential to consider it as part of a comprehensive customer support platform. Donât focus solely on video chat features; instead, look at how the tool integrates with other solutions to bring added value to your company. If you're specifically looking for video chat software, here are some features to consider: - Ability to start a video call (when and with whom) - Additional plugin requirements - Audio-only mode - Screen-sharing capability.
As video content has become ubiquitous online, it has proven to be a powerful tool for increasing engagement on websites. Many people browse websites in search of information, sometimes without finding what they need. Thatâs where video chat for business makes a difference. By offering real-time video or audio chat support, you can guide customers instantly, allowing them to find the right information without leaving your website. Additionally, video chat brings your brand closer to customers, making it feel more personal.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Decathlon
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Carlos Costa
Foca
Since we've started using Crisp, I've seen the software evolve nicely.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Discover other features our chat widget offers
Mobile and Desktop App
Revolutionize the way you engage with prospects and customers with our mobile and desktop applications, designed to give you control of conversations from any location.
Utilize a suite of collaborative tools that help teams work together effectively to enhance the customer support experience. Agents can easily bring colleagues into discussions or escalate conversations to the right people.
Your chat window should reflect your website's identity. With Crisp chat software, every element can be customized to strengthen your brand identity and enhance your brand experience.
Support your customers all around the world by offering a chat widget that is translated into multiple languages. Our multichannel customer support platform comes with a multilingual live chat software that will automatically recognize customers' language and adapt itself.
Crisp's AI-powered translation tool enables support agents to translate customer messages in real-time and reply in the customerâs language, without needing to be fluent.
Decathlon
Emma
Reedsy
