Support your customers all around the world by offering a chat widget that is translated into multiple languages. Our multichannel customer support platform comes with a multilingual live chat software that will automatically recognize customers' language and adapt itself.
Your customers are not afraid of language barriers.
Reduced friction
Your customers don't have to switch to a second or third language.
Consistency accross region
Your customers can have the same experience no matter where they are.
Offer a seamless chat support experience, anywhere in the world
Through a multilingual chat support software that is translated into more than 50 languages, companies can reduce the hassle where customers are contacting your teams. Embed a chat widget software that is easy to understand for everyone and let your customers obtain resolutions to issues in the language of their choice. More than a simple widget that is translated automatically, it gives your brand a closer look at your customers as you are speaking their words. All-in-all offer multi-lingual chat support to your leads or customers so they can interact with you seamlessly.
Through Crisp live chat software you have complete control over the text in your website widget, allowing you to align every message with your brand's voice and tone. Customize welcome messages, automated responses, and any other text to create a consistent and personalized experience for your customers. This flexibility ensures that your chat tool not only serves as a support platform but also reinforces your brand identity at every interaction. Tailor every aspect of your communication to meet the specific needs and preferences of your audience, providing a seamless and engaging customer support experience.
As your organization grows and you start serving multiple countries, there is an absolute need to offer multilingual customer support. Whatever the channel: website chat, phone, social media or email. Language cannot be a barrier anymore. In fact, offering support in the native language of your customer can increase the likeliness of repeat purchases by 73% and research shows that customers are interested in paying more to receive information and support in their native languages. While the need for multilingual support is established, discover how our multilingual chat support software can assist your team to better answer your leads and customer.
Not only the widget translates itself automatically, but using our software will also let you start a native conversation with a simple click. Using live translation straight from your workspace, teams can offer a multilingual experience to customers in a little to no time, through all the communications' channels. To build the best multilingual customer support, here are some tips you should be aware of: identify the level of customer support that is needed, localize your knowledge base as well, and teams must be able to chat internally.
Nowadays, customer support has to be seen from a brand new angle. With the internet crossing borders and creating new markets, making customer support multilingual is a necessity for businesses around the globe. Multilingual chat support has to be done on various support: website, knowledge base, communication channels such as live chat, email or social media.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Decathlon
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Carlos Costa
Foca
Since we've started using Crisp, I've seen the software evolve nicely.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Discover other features our chat widget offers
Mobile and Desktop App
Revolutionize the way you engage with prospects and customers with our mobile and desktop applications, designed to give you control of conversations from any location.
Utilize a suite of collaborative tools that help teams work together effectively to enhance the customer support experience. Agents can easily bring colleagues into discussions or escalate conversations to the right people.
Your chat window should reflect your website's identity. With Crisp chat software, every element can be customized to strengthen your brand identity and enhance your brand experience.
Crisp's AI-powered translation tool enables support agents to translate customer messages in real-time and reply in the customerâs language, without needing to be fluent.
Forget about third-party app installations or links to share. Use Crisp's remote visual support tool to interact with leads and customers through video calls, in just one click.
Decathlon
Emma
Reedsy
