You, nor your customer, need to install an extension
Engage in a minute
Take control and guide customers in a simple and seamless way
Show, don't tell
Improve support, drive sales and build optimal customer experience
Prevent customers from leaving your website with a cobrowsing solution
Take control of the situation and provide real-time customer or sales service. Through your live chat, allow your agents to offer a walkthrough to your customers. Our co-browsing feature provides real-time assistance through shared browsing and chat support. Take control of users' screens and offer the perfect customer service. Simply point, scroll, click and share notes with your team in real time inside your customers' browser tabs. No matter where your customers are on your website, no plugin needed. The only thing you need to get started with co-browsing is Crisp live chat.
Exceed customers' expectation to leave a memorable memory
Enabling a co-browsing experience is the best way to help your customers succeed at their task. By providing in-situation help, through guided voice call and mouse guidance, companies are making sure each and every inquiry doesn't remain unresolved.
Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in a contact center to interact with a customer by using the customer's Web browser to show them something on the website they are browsing at the moment. It doesn't require any additional plugin that's why it's pretty powerful in terms of customer experience.
Co-browsing is absolutely safe! It only lets you see the tab where your widget is installed and not the entire browser or the computer. You can even hide sensitive information using specific markups.
That is one of the major advantages co-browsing offers: you don't need any additional plugin to start to cobrowse with your website visitors.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Decathlon
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Carlos Costa
Foca
Since we've started using Crisp, I've seen the software evolve nicely.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Discover other features our chat widget offers
Mobile and Desktop App
Revolutionize the way you engage with prospects and customers with our mobile and desktop applications, designed to give you control of conversations from any location.
Utilize a suite of collaborative tools that help teams work together effectively to enhance the customer support experience. Agents can easily bring colleagues into discussions or escalate conversations to the right people.
Your chat window should reflect your website's identity. With Crisp chat software, every element can be customized to strengthen your brand identity and enhance your brand experience.
Support your customers all around the world by offering a chat widget that is translated into multiple languages. Our multichannel customer support platform comes with a multilingual live chat software that will automatically recognize customers' language and adapt itself.
Crisp's AI-powered translation tool enables support agents to translate customer messages in real-time and reply in the customer’s language, without needing to be fluent.
Forget about third-party app installations or links to share. Use Crisp's remote visual support tool to interact with leads and customers through video calls, in just one click.
Decathlon
Emma
Reedsy
