Knowledge Base

Make your customers more autonomous with a knowledge base

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Much more than your traditional knowledge base software

Build a self-service culture inside your company is a challenging objective that can help your business a lot: Reduce first response time, improve customer happiness, train new agents or improve search engine. If you've been trying to tackle those goals, you've already been put in front of a knowledge base also known as knowledge management system. Forget about repetitive answers, hidden or unindexable help contents, slow answers or non autonomous customers. Combine live chat with knowledge base to strengthen your customer experience. The knowledge center is the next tool that will help you to crush your goals and you're in the right place to discover how you can do it.

Build the knowledge base your customers deserve

Our knowledge base software comes with a rich text editor that will allow anyone within your company to customize your content. From images to GIFs or Youtube Integrations you'll get everything you need to build the right help center for your leads or customers. Our rich text editor will let your customize each part of your articles to provide better support. Each article is linked to a category so it brings contexts to your article, showing similar help content that can provide ressourceful information for your users. Using meaningful categories through icons, colors and titles will make your customer experience to stand out. Our knowledge software provides easy-to-use icons to organize your sections as you wish

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Make your multilingual customer support simple

Supporting multiple language for your customer will make them even happier. With Crisp knowledge management system, you can build a multilingual knowledge center to fit with your customers. Simply switch from a language to another to adapt your knowledge articles to the right customer. While answering users from the shared inbox, send the right articles based on customers' language, seamlessly.

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Deliver high quality knowledge articles to customers

Build a self-service culture among your customers with our knowledge base software

One place to rule them all

Set up on central place for your customers (and employees) to find realiable answers

Deliver help in context

Depending on the device, make your knowledge article stand out

Provide real time Support

Customers can instantly start a chat while reading your articles

Take smarter decision for a better self-service strategy

Take advantage of the built-in knowledge article feedback feature to see clearly what's working and how to make your content better for your leads or customers. Understand quickly how customer are rating your help articles and get comments about each of them. Wondering about your blind spots? We give you the ability to see what are the keywords used by your customer inside the search engine.

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Improve first response time

Find knowledge article straight from the team inbox

Delight customers 24/7

Virtual showcase can send articles when you're not available.

Improve help center quality

Get instant feedback for each articles

Frequently Asked Questions

A knowledge base is a self-service tool that contains a library of information about a product, service, department or process. The data in your knowledge management system can be from a part of the company, such as the product team, or the entire company. A knowledge center software will let you classify your content into different categories to include FAQs, manuals, troubleshooting guides, 101 guides and other information your team might want to share. A helpdesk knowledge base software is the foundation for your self-service strategy. It helps you to create, curate, share, serve and manage knowledge across your company and industries.

When it comes to create a knowledge base and separate your articles into categories, it's important to understand the type of audience your willing to help. Some people like to use a search engine while other like to browse and look for different information at the same time. Make sure you group your help content so it makes sense for your product or services. When coming down to the knowledge article as itself, make sure to keep it simple: Over-structuring with too many categories can lead to confusion. At first, start small! don't try to have the perfect knowledge base, write about 10 articles or less and add some more while you're getting more requests from your customers. It's also important to think about distribution and Live chat is the perfect tool to combine with a knowledge base. Offering live chat knowledge base support is a pleasure, whether it's for an agent or a customer.

Your knowledge base isn't only helpful for your users, it's also useful for your leads and employees. A well-structured, well written and perfectly designed customer knowledge base center will help your website visitors to make self-service even more easier. A knowledge base software will allow your team to focus on questions that really matter, instead of repeating the same answers again and again. In fact, it's a cost-effective way to reduce time and effort, for the customer and for the team, to get an answer and move on to the next step. There's lots of different reason why people like self-service help center: it gather different kinds of content (videos, images, texts ...), It promotes autonomy and it operates 24/7. Finally, to make your customer experience stands out, combine a knowledge base and live chat to improve first response time and earn precious minutes when handling customer's requests by offering instant knowledge base suggestion.

Ready to improve your customer engagement?