An internal knowledge base software to empower employees' knowledge

Better support your employees and build a go-to tool when they have unanswered questions

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Many companies have never strategically invested in or managed their internal knowledge bases. Instead, knowledge is often collected organically within departments by individual employees, who may take that expertise with them when they leave. The more specialized teams you have, the more likely data silos will restrict the flow of information and communication within your company. That’s why having a centralized knowledge base has numerous benefits. An internal knowledge base software lets you improve internal communication, improve employee onboarding and increase efficiency and retention.

Improved internal communication

Make relevant and up-to-date information simply accessible

Better efficiency & retention

Ensure your employees know where to go if they have a question.

Faster employee onbarding

Quickly onboard new employees and cope with changes in your company’s

Frequently Asked Questions

An internal knowledge base — or an internal KB — is an employee knowledge management system created by a company for internal use only. It is protected by specific means so that external people, such as customers or leads, can't access to the content. It can also be a way for companies to give access to specific content to a particular group of users. Think of it like an internal help center where your employees can get the right information they need, when they need. When done right, an internal help center saves employees’ time and energy, plus gives them all the needed information to keep customers informed at an efficient pace. Increased efficiency and customer satisfaction — definitely a win-win. And, since it’s internal only, there’s no risk of sharing sensitive or private information with the public.When it comes to your team’s internal information, streamline and save time with our internal knowledge base software.

Your knowledge base tool must do more than just exist. It has to be efficient. The first thing to note is that a knowledge base is, at its core, help documentation. Keep that in mind when thinking about your knowledge base. You’re not writing a blog post on wordpress or a novel. You’re writing documentation. Understand your goals and the tone you want to set with your knowledge base. Then, move on to the fun part. Here’s the basic process of building a knowledge base: - Decide on the core elements of your knowledge base - Choose your knowledge base content - Agree on the structure of your knowledge base articles - Write your knowledge base articles - Add visuals to your content - Publish your knowledge base - Analyze and improve your articles

If you think about the most famous wiki around the world, Wikipedia, the articles are created, edited by people from all over the world. So if a reader of a wiki article disagrees with the content, or feel that they could do a better job, they can simply edit the article there. A knowledge base is a bit different; with specifically appointed resources, articles are written with clarity and proficiency. In terms of our dedicated eponymous internal knowledge base, users are assigned to categories that best suit their field of expertise, meaning that articles are only written by those who are best-informed. To sum-up, an internal knowledge base is way better in terms of quality because the content can be controlled and edited by specific people.

Discover other features our  Knowledge Baseoffers

Multilingual Knowledge Base For International Customer Support
No more hassle for you and your customers
Monitor knowledge base efficiency with dedicated Analytics
Simply assess the number of average visitor for each articles
Simple and Customizable knowledge base software
Map knowledge base and status page to your own custom domain

Ready to kickstart your internal knowledge base?

Last articles about  your internal knowledge base?

Internal knowledge base templates

Order and effectiveness is at the heart of fast growing companies. That's why a well written, maintained and accessible internal knowledge base should be managed effectively too. Here are some templates for your business.

2/11/2021
3 min
Internal Knowledge Base: The Easy Guide To Get Started

Knowledge is often hard to acquire, even more, to find, especially in a complex organization. However, knowledge is starting to be trendy again. Discover how to make the knowledge as accessible as possible within your company.