An internal knowledge base software to empower employees' knowledge

An internal knowledge base — or an internal KB — is an employee knowledge management system created by a company for internal use only. It is protected by specific means so that external people, such as customers or leads, can't access the content. It can also be a way for companies to give access to specific content to a particular group of users. Think of it like an internal help center where your employees can get the right information they need when they need it. When done right, an internal help center saves employees time and energy, plus gives them all the needed information to keep customers informed at an efficient pace. Increased efficiency and customer satisfaction — definitely a win-win. And, since it’s internal only, there’s no risk of sharing sensitive or private information with the public. When it comes to your team’s internal information, streamline and save time with our internal knowledge base software.

Your knowledge base tool must do more than just exist. It has to be efficient. The first thing to note is that a knowledge base, at its core, helps documentation. Keep that in mind when thinking about your knowledge base. You’re not writing a blog post on WordPress or a novel. You’re writing documentation. Understand your goals and the tone you want to set with your knowledge base. Then, move on to the fun part. Here’s the basic process of building a knowledge base: - Decide on the core elements of your knowledge base - Choose your knowledge base content - Agree on the structure of your knowledge base articles - Write your knowledge base articles - Add visuals to your content - Publish your knowledge base - Analyze and improve your articles

If you think about the most famous wiki around the world, Wikipedia, the articles are created, and edited by people from all over the world. So if a reader of a wiki article disagrees with the content, or feels that they could do a better job, they can simply edit the article there. A knowledge base is a bit different; with specifically appointed resources, articles are written with clarity and proficiency. In terms of our dedicated eponymous internal knowledge base, users are assigned to categories that best suit their field of expertise, meaning that articles are only written by those who are best informed. To sum up, an internal knowledge base is way better in terms of quality because the content can be controlled and edited by specific people.