In your organisation's landscape, it's more critical than ever to document resources for your customers and your employees. A robust knowledge base is the perfect tool. However, companies often tend to not deep dive into customers' interactions regarding their knowledge base. With Crisp knowledge base, you can monitor multiple data to let you assess the efficiency of your articles. Keywords' research, number of visitors or even customers feedback for each article are information that you can get with Crisp Analytics for a knowledge base.