Monitor knowledge base efficiency with dedicated analytics

Review your knowledge base performance to improve your self-service efficiency and enhance your customer's experience

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In your organisation's landscape, it's more critical than ever to document resources for your customers and your employees. A robust knowledge base is the perfect tool. However, companies often tend to not deep dive into customers' interactions regarding their knowledge base. With Crisp knowledge base, you can monitor multiple data to let you assess the efficiency of your articles. Keywords' research, number of visitors or even customers feedback for each article are information that you can get with Crisp Analytics for a knowledge base.

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Measure knowledge visibility

Simply assess the number of average visitors for each article

Improve your knowledge articles

Understand how your content can be improved thanks to customers' feedback

Understand customers' needs

Create content based on typed keywords in the knowledge base search engine

500,000 brands are already using Crisp to improve their customer experience
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