Baptiste Jamin

In this article, we explain why we made a shift to Clickhouse, our challenges with MySQL (and why it's not scalable), and how our new ClickHouse-powered engine enables our users to get faster, more detailed insights from their customer data.

This is the story behind the release of our AI model dedicated to customer service teams. Discover why we didn't opt for a chatbot that takes advantage of LLMs to empower customer service teams.

This is the story of how we managed to reduce our office's gas consumption by 48% YoY thanks to a basic optimization.

Vue team has released Vue 3.0 in September 2020. This new version comes with many new features, optimizations, but also comes with a few breaking changes. Discover our migration story!

Having a fast website is super important for customer experience. For instance, 80% of e-commerce buyers that are not satisfied with your website speed are less likely to buy from you again.

Offering the best customer experience comes with offering great customer care, but your website speed is also to take into account. In fact, according to Shopify, 80% of e-commerce buyers that are not satisfied with your website speed are less likely to buy from you again.

Doing customer support using live chat is great because it allows asynchronous communications. However, audio/video calls with screen-sharing are super useful because it allows you to: * Do realtime demos using Crisp. Share some slides with your customers * Troubleshoot bugs in live and solve issues in a few minutes How does it work? Using the Crisp screen-sharing feature, you don't have to use any third-party tools like Zoom, Teamviewer, Skype, or Whereby. You just have to use the Crisp c

On July 22th, Crisp experienced infrastructure issues caused hardware failures with our provider DigitalOcean. We wanted to be transparent about the technical cause of this incident.

Building mobile apps is today standard thanks to solutions like React Native or Ionic. We used both on Crisp in 2016 and had a very bad experience. Crisp is now a native app and since it's a native, our metrics changed a lot. Here is our experience. The Project Initial (good) reasons to use a hybrid framework Crisp is a messaging app letting companies talk in real-time with their customers using Livechat, Email and other tools like Messenger, Twitter. The initial vision was to build a  custom

Back to France, Crisp teams are working hard during this spring season! Our team is growing and is working on a crispy version! Of course, we still add new features to the current release. Here are the features we released recently: * We made a spring update to the chatbox, with design and loading time improvements. It also features a new tooltip, made to improve your conversion rate. It also includes a better integration with your Crisp helpdesk so you can reduce your support load. I

In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.

Most early-stage products are leaky buckets. If you are constantly losing customers, remember that to retain them, having the right customer support in place may be your next focus. Sounds easy? Install a chatbox on your website and all your problems will disappear… Too good to be true, right? Having a livechat somewhere on your website will not change your destiny. When you are trying to interact with someone, there are mainly three variables to keep in mind: * The moment. To avoid losing a

Crisp Team has a present for this summer: a new release with a ton of new features. What is new A new chatbox. The new chatbox includes a new design and a new way to collect emails and phone numbers. You can now continue a conversation over SMS if your Crisp is linked with Twilio. It's also more social, with social buttons to continue the chat on other channels. Bot-makers will enjoy our new SDK, allowing them to build inline-forms. This new chat also included a video game called "Crispy

In 2017 building a startup is hype. When most startups start to reach VCs to launch their product, there is another way to do it: Bootstrapping. Crisp began to bootstrap from day 0 and today, we compete with companies like Intercom, backed over $130M without any hassle. How is it possible? We share everything in this article! Each dollar matters At Crisp, we understood that pricing was a pain-point in our market and that to compete with other big players, we had to have a freemium model. Why f

Website chat widget [https://crisp.chat/en/livechat/] in no doubt has come to stay. It is one of the most effective ways businesses reach out to customers in this current dispensation, customers are everything to a business. So, employing the best mode of communication in handling their plights, challenges and pain points is a major key to your business thriving. These people are your number one marketers and it is expedient you make your business worth marketing by embracing live chat. In fact,