Baptiste Jamin - Crisp Insights

Vue.js: How to Migrate a large project from Vue 2 to Vue 3

Vue team has released Vue 3.0 in September 2020. This new version comes with many new features, optimizations, but also comes with a few breaking changes. Discover our migration story!

website optimization

5 Simple tricks to leverage Lighthouse score

Having a fast website is super important for customer experience. For instance, 80% of e-commerce buyers that are not satisfied with your website speed are less likely to buy from you again.

Crispy Secret Sauce to build the Fastest Live Chat

Offering the best customer experience comes with offering great customer care, but your website speed is also to take into account. In fact, according to Shopify, 80% of e-commerce buyers that are not satisfied with your website speed are less likely to buy from you again.

shared inbox

Crisp introduces Screen-sharing

Doing customer support using live chat is great because it allows asynchronous communications. However, audio/video calls with screen-sharing are super useful because it allows you to: Do realtime demos using Crisp. Share

Technical

Details on the 22/07/2019 incident and how we are fixing this for the future

On July 22th, Crisp experienced infrastructure issues caused hardware failures with our provider DigitalOcean. We wanted to be transparent about the technical cause of this incident.

Why native apps are better for your growth

Building mobile apps is today standard thanks to solutions like React Native or Ionic. We used both on Crisp in 2016 and had a very bad experience. Crisp is now a native app

Updates

Crisp March Updates

Back to France, Crisp teams are working hard during this spring season! Our team is growing and is working on a crispy version! Of course, we still add new features to the current

livechat

Why startups should care more about users

In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.

Growth Hacking

5 Growth Hacks to Start a Discussion With Your Customers

Most early-stage products are leaky buckets. If you are constantly losing customers, remember that to retain them, having the right customer support in place may be your next focus. Sounds easy? Install a

Updates

Introducing Crisp 2.5

Crisp Team has a present for this summer: a new release with a ton of new features. What is new A new chatbox. The new chatbox includes a new design and a new

bootstrap

How to compete with giants with $100

In 2017 building a startup is hype. When most startups start to reach VCs to launch their product, there is another way to do it: Bootstrapping. Crisp began to bootstrap from day 0

livechat

5 Reasons To Use Live Chat For Business Website

Live chat in no doubt has come to stay. It is one of the most effective ways businesses reach out to customers in this current dispensation, customers are everything to a business. So,

Customer Support

How to make customer support more efficient

As Crisp is a customer support software, we provide customer support to more than 100 people every day. From users queries to team organization, we learned a lot and to share our experience

Technical

Reasons Not To Use Firebase

Building real-time applications is today standard. At Crisp, we used Firebase in production over 9 month, starting from day one. From the dream to the nightmare, here is our experience. Note that this

startup

Why Launching a Startup is Great When You’re a Student

Are you a student who wants to create a startup? You’re in good company. Microsoft, Facebook, Google, Snapchat… (Crisp ?) They all have something in common: they were founded by students. « I literally

Continuous Delivery

9 Tips to Improve Your Software from the Crisp Team

At Crisp, we are making a SaaS software to improve your customer relationship. Featured on ProductHunt in December, we had a growth from 20 to 750 websites in a month. It would not

Entrepreneurship

How to Speak to Your Users the Right Way

Customer relationship is more and more important to do a great business. Having a great relation with your customers is the key to reduce your churn rate and understanding your market: your users

Ready to improve your customer engagement?