Technical Details on the 22/07/2019 incident and how we are fixing this for the future On July 22th, Crisp experienced infrastructure issues caused hardware failures with our provider DigitalOcean. We wanted to be transparent about the technical cause of this incident.
Why native apps are better for your growth Building mobile apps is today standard thanks to solutions like React Native or Ionic. We used both on Crisp in 2016 and had a very bad experience.Crisp is now a native app
Updates Crisp March Updates Back to France, Crisp teams are working hard during this spring season! Our team is growing and is working on a crispy version! Of course, we still add new features to the current
livechat Why startups should care more about users In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.
Growth Hacking 5 Growth Hacks to Start a Discussion With Your Customers Most early-stage products are leaky buckets. If you are constantly losing customers, remember that to retain them, having the right customer support in place may be your next focus. Sounds easy? Install a
Updates Introducing Crisp 2.5 Crisp Team has a present for this summer: a new release with a ton of new features. What is new A new chatbox. The new chatbox includes a new design and a new
bootstrap How to compete with giants with $100 In 2017 building a startup is hype. When most startups start to reach VCs to launch their product, there is another way to do it: Bootstrapping. Crisp began to bootstrap from day 0
livechat 5 Reasons To Use Live Chat For Business Website Live chat in no doubt has come to stay. It is one of the most effective ways businesses reach out to customers in this current dispensation, customers are everything to a business. So,
Customer Support How to make customer support more efficient As Crisp is a customer support software, we provide customer support to more than 100 people every day. From users queries to team organization, we learned a lot and to share our experience
Technical Reasons Not To Use Firebase Building real-time applications is today standard. At Crisp, we used Firebase in production over 9 month, starting from day one. From the dream to the nightmare, here is our experience. Note that this
startup Why Launching a Startup is Great When You’re a Student Are you a student who wants to create a startup? You’re in good company. Microsoft, Facebook, Google, Snapchat… (Crisp ?) They all have something in common: they were founded by students. « I literally
Continuous Delivery 9 Tips to Improve Your Software from the Crisp Team At Crisp, we are making a SaaS software to improve your customer relationship. Featured on ProductHunt in December, we had a growth from 20 to 750 websites in a month. It would not
Entrepreneurship How to Speak to Your Users the Right Way Customer relationship is more and more important to do a great business. Having a great relation with your customers is the key to reduce your churn rate and understanding your market: your users
