Antoine Goret - Crisp Insights

CSAT Score: How to improve customer satisfaction

If you work in customer success, there's no reason to doubt you've had experience handling CSAT surveys. This post will go into what a CSAT survey measures -- and exactly how we use at Crisp to make it useful for our customer satisfaction.

customer satisfaction

Customer service satisfaction: Building the most memorable customer experience

Customer service feedback can be both qualitative and quantitative, as every kind of data is important to build the best experience.

private note

Team Collaboration: Best practices for distributed teams

Team collaboration is vital for companies—especially those who have to deal with remote employees across different time zones.

private note

Customer Service Teamwork: Building a culture of collaboration inside your company

Teamwork is a key component of delivering and improving excellent customer service. But excellent customer service doesn't come in so easily. It's a process. More than anything, a cultural mindset.

chatbot api

How to take advantage of a Chatbot API?

Nowadays, chatbots are trending and getting more and more used all over the customer experience. However, some chatbots are not personalizable enough to fit with companies' needs. Through this article, we're going to give you the main reason why you would need to use a chatbot API.

Updates

November 2020 - Product Update

Looking to see what's new this month at Crisp? Here are the latest release we've brought to the platform. Enjoy!

Updates

October 2020 — Product Update

Looking to see what's new this month at Crisp? Here are the latest release we've brought to the platform. Enjoy!

chatbot api

Tips to build a Python Chatbot using a Chatbot API

Python and chatbot are going through a love story that might be just the beginning. Many companies choose to create chatbots using Python for many reasons and sometimes, just because of the hype.

Updates

September 2020 Product Update

Discover what has been done between August and September.

Updates

July 2020 - Product Update

Product Update for July 2020

customer feedback

Using Customer Service Feedback to improve user experience

As we mentioned in another blog post about dos and don't on customer feedback, customer feedback can give you a clear and strong competitive edge. Not listening to customer service feedback might be your biggest trouble.

customer feedback

Collecting customer feedback: The good and the bad

Thinking about customer feedback can be disturbing because gauging what the customer really feels about your brand or your product can leave with a lot of doubts and rooms for improvements.

email management

How to improve email management?

Email is a powerful communication tool in business. Less intrusive than phone calls, asynchronous and fast. It empowers people working from around the world. However, it can be counter-productive.

email management

3 Simple Actions to Tackle Email Overload

We've all heard people complaining about emails, right? Email overload is something companies are seriously taking into account because it affects a lot employees' productivity.

email management

Customer Service Email Templates: Simple tips to improve customer service

Combining emails, templates and customers is one of the principal way of success for modern companies that tend to make customer service as a major acquisition channel. Let's dive into the power of customer service email templates.

internal notes

Improving teamwork within your company

Teamwork is a key part of companies' success. When the work environment and culture are fitting perfectly, companies are seeing impressive growth. Discover how you can improve collaboration within your company.

internal notes

The secret of modern teamwork: Step by step guide

Teamwork is changing, even more since the covid-19 crisis the world is going through. Discover how teams can reinvent themselves based on the most efficient companies.

chat customization

Color psychology applied to live chat

Customizing a live chat is one of the first things you should think about when setting up a chat widget over your website. Colors are one of the most powerful way to increase engagement with your website visitors. Discover how you can do it too.

targeted messages

Targeted Messages for Onboarding and User Engagement

Many people say product engagement (and therefore, user engagement) is vital for any businesses that tend to improve his outcome, especially in the SaaS business. Here is what you can do!

targeted messages

Targeted messages for Live chat

The best part of targeted messages is the positive impact on your sales figures. The worst part of this strategy is a bad perception of your brand because of unwanted, badly targeted, aggressive messages. Discover how you can nail it thanks to live chat.

multilingual live chat

Fighting the language barrier: Providing the right international support strategy

building an efficient customer support strategy on a global scale takes a lot of dedication and will. Especially because it means round-the-clock availability.

multilingual live chat

Adopting multilingual customer service for your business

Multilingual live chat is something common that every company should consider when building the perfect customer service experience. However, some companies still fail to do so when trying to improve the way they are dealing with their customers on a global scale.

multilingual live chat

Multilingual customer support: improving the customer experience with a live chat

Offering live support from a website can be painful for customer support representatives because requests can come from multiple languages at the same time. Through this article, we will review some tips that will help you and your team to better handle multilingual customer support.

video chat

Video call & screen sharing: the love story for your customer service

Nowadays, companies are more and more solicited regarding customers' interactions. On the other hand, customers are also asking for a stronger, more human relationship with the business they interact with.

video chat

Video chat & customer experience: do's and don't for your business

Video chat is a powerful tool for your business and can be a real advantage when trying to improve the customer experience. Discover our do's and dont's for your business.

Ready to improve your customer engagement?