Product Update for July 2020
As we mentioned in another blog post about dos and don't on customer feedback, customer feedback can give you a clear and strong competitive edge. Not listening to customer service feedback might be your biggest trouble.
Thinking about customer feedback can be disturbing because gauging what the customer really feels about your brand or your product can leave with a lot of doubts and rooms for improvements.
Email is a powerful communication tool in business. Less intrusive than phone calls, asynchronous and fast. It empowers people working from around the world. However, it can be counter-productive.
We've all heard people complaining about emails, right? Email overload is something companies are seriously taking into account because it affects a lot employees' productivity.
Combining emails, templates and customers is one of the principal way of success for modern companies that tend to make customer service as a major acquisition channel. Let's dive into the power of customer service email templates.
Teamwork is a key part of companies' success. When the work environment and culture are fitting perfectly, companies are seeing impressive growth. Discover how you can improve collaboration within your company.
Teamwork is changing, even more since the covid-19 crisis the world is going through. Discover how teams can reinvent themselves based on the most efficient companies.
Customizing a live chat is one of the first things you should think about when setting up a chat widget over your website. Colors are one of the most powerful way to increase engagement with your website visitors. Discover how you can do it too.
Many people say product engagement (and therefore, user engagement) is vital for any businesses that tend to improve his outcome, especially in the SaaS business. Here is what you can do!
The best part of targeted messages is the positive impact on your sales figures. The worst part of this strategy is a bad perception of your brand because of unwanted, badly targeted, aggressive messages. Discover how you can nail it thanks to live chat.
building an efficient customer support strategy on a global scale takes a lot of dedication and will. Especially because it means round-the-clock availability.
Multilingual live chat is something common that every company should consider when building the perfect customer service experience. However, some companies still fail to do so when trying to improve the way they are dealing with their customers on a global scale.
Offering live support from a website can be painful for customer support representatives because requests can come from multiple languages at the same time. Through this article, we will review some tips that will help you and your team to better handle multilingual customer support.
Nowadays, companies are more and more solicited regarding customers' interactions. On the other hand, customers are also asking for a stronger, more human relationship with the business they interact with.
Video chat is a powerful tool for your business and can be a real advantage when trying to improve the customer experience. Discover our do's and dont's for your business.
Companies are now offering chat widget over their websites to bring real-time interactions to reality. Therefore, video chat for business, which allows users to start a video call straight from a live chat is starting to take off, here is why.
Nowadays, chatbot builders, like the tool we offer, are completely customizable and can automate all sorts of customers' lifecycle, while maintaining a great consumer experience, discover our top 5 chatbots.
As companies are willing to improve customer experience, chatbot builder software have started to appear all over the place. To help you to kick off the best chatbot scripts, we've gathered the best scripts and included templates that will help you to build the greatest chatbot.
Building a chatbot may seem like a tough, complicated and everlasting task that can discourage departments. That is wrong. From choosing the right platform to creating the right workflow that will save time for the entire company, we've created the ultimate article that will guide you.
Ever hear about Zapier? This article gives you the ability to connect lots of your favorite apps without any coding skills and explains what are some of our best zaps!
You may have heard about cobrowsing and how to cobrowse with your website visitors and still, you need more information? Whatever the reasons, this simple guide will let you cobrowse like a boss with your customers and leads. The result? an incredible boost for your customers' experience.
Social media customer service is the art of providing customer service through social media channels such as Facebook, Line or Twitter. Over the years, it has grown heavily, discover how your company can nail it.
Messaging as a customer service channel is no longer the future, it's a must-have. Through social channels, customers can now get in touch with your company as they would chat with their friends.
Over the years, social media has become an important channel in terms of customer messaging. Companies have seen the rise of social media customer service and thus, the need to answer automatically customers or leads on these new channels.