对于客户支持团队来说,重复的问题是枯燥的,没有挑战性,因为他们需要关注真正重要的话题。为了简化他们的工作,Crisp为企业建立了一个自动回复系统,对来自社交媒体和消息应用程序的信息进行自动回复。从Facebook,Twitter 或WhatsApp 到Line 或Telegram ,现在比以往任何时候都更容易为Twitter,WhatsApp 或Instagram 和Facebook 设置自动回复。
Over the years, social media has become an important channel in terms of customer messaging. Companies have seen the rise of social media customer service and thus, the need to answer automatically customers or leads on these new channels.