Track customer satisfaction at every stage of the journey
Enhance the customer experience by identifying where your support could improve. Measure satisfaction after each support interaction, right from your shared inbox.
Collect CSAT scores for each interaction and monitor customer satisfaction levels.
Follow up on feedback
View detailed customer ratings and quickly respond to feedback.
Enable targeted automations
Use CSAT data to trigger specific workflows that empower your team.
Built-in CSAT surveys to empower your support team
Customer satisfaction is a critical factor in fostering loyalty and driving word of mouth. With Crisp's built-in CSAT software, you can effortlessly gather feedback post-interaction. Seamlessly integrated into the Crisp platform, our CSAT tool offers multi-channel survey distribution. After each interaction, Crisp sends a quick, user-friendly satisfaction survey via email, allowing customers to share their feedback while itâs still fresh. For a more dynamic approach, embed surveys within chat conversations, enabling immediate feedback. Crisp's surveys are optimized for engagement across channels like email, live chat, and social media, ensuring consistent and valuable insights into customer satisfaction.
Leverage data for long-term, data-driven strategies
Crisp Analytics provides in-depth insights into customer satisfaction across all interactions. From CSAT survey responses to chatbot efficiency and engagement trends, Crispâs analytics give you a comprehensive view of customer experience. This integrated platform enables you to track key metrics across channelsâbe it email, live chat, or social mediaâempowering you to refine your customer service strategy based on concrete data. Optimize customer experiences and foster loyalty by making informed, data-backed decisions with Crisp.
There are multiple ways to measure customer satisfaction. Common metrics include CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score). CSAT reflects direct satisfaction, with higher scores indicating better satisfaction. NPS is a single-dimensional metric gauging loyalty, while CES measures the ease of customer experience (lower is better). For a holistic view, it's best to combine CSAT, NPS, and CES.
Customer satisfaction reflects a customerâs perception of their experience with your brand. It's essential for companies aiming to improve the customer journey by understanding how customers feel about their interactions. Customer satisfaction metrics provide insights into loyalty and advocacy potential.
Improving customer satisfaction is a structured process: listen actively to customers, be proactive, maintain transparency, and truly understand customer needs. With Crisp, we provide the tools you need to boost satisfaction through a strategic, customer-focused approach.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Decathlon
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Carlos Costa
Foca
Since we've started using Crisp, I've seen the software evolve nicely.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Discover other features our shared inbox offers
Autoresponder
Take advantage of Crispâs Automation Hub to build workflows that **send replies on Messenger, Emails, WhatsApp for Business, and Instagram**. Powered by AI, your autoresponder continuously **learns and adapts**, getting smarter every day.
Canned messages allow you and your team to be more efficient while maintaining mental clarity and brand voice. These templated messages can include dynamic data, making them both fast and personalized. Available through your omnichannel inbox, canned messages help deliver quicker responses without sacrificing personalization.
Great customer support isnât just about the software you use; itâs about building lasting relationships with your leads and customers. Poor email management can quickly damage these relationships. Crisp provides time-saving features that delight both teams and customers, helping to maintain strong, positive connections.
Streamline customer interactions by routing conversations to the correct department within your shared inbox. Customize routing strategies that reduce resolution times and increase the number of conversations handled efficiently by your support team.
Decathlon
Emma
Reedsy
