Trigger automated replies on multiple channels from a single inbox
Take advantage of Crispâs Automation Hub to build workflows that **send replies on Messenger, Emails, WhatsApp for Business, and Instagram**. Powered by AI, your autoresponder continuously **learns and adapts**, getting smarter every day.
Enable your team to **focus on high-priority customer questions** by automating responses to common, repetitive inquiries.
Maintain customer satisfaction
Instantly respond to all inbound messages **with accurate and automated replies** to keep customers engaged and informed.
Boost customer autonomy
Send AI-powered replies that provide **relevant and personalized information** to empower customers and reduce support demand.
Boost Efficiency with Autoresponder
**Repetitive questions** can drain valuable time from customer support teams. Crispâs autoresponder feature addresses this by **automating replies on social media and messaging apps**. When customers ask frequent questions such as "What are your business hours?" or "How can I track my order?" on Facebook, Twitter, or WhatsApp, Crispâs autoresponder **instantly provides accurate, consistent answers**. Imagine a customer inquiring about return policies â instead of waiting, they receive an immediate reply with a link to your return policy. Crispâs autoresponder even supports other messaging platforms, making it highly versatile and allowing your team to **focus on more complex, impactful interactions**.
Create one scenario to trigger automated replies on multiple channels
Crisp integrates with a variety of messaging channels, allowing you to **centralize customer messages and automate workflows across platforms**. Whether through Facebook, Twitter, Instagram, or messaging apps like WhatsApp Business, Line, Viber, and Telegram, Crisp enables companies to **create unified automated response scenarios**. Plus, Crisp supports email and SMS, providing a comprehensive customer engagement solution. By consolidating these platforms into a single system, Crisp helps your team **manage customer interactions efficiently and maintain consistent communication** across all channels.
**Yes, auto-reply messages are available** on many messaging apps, emails, and social media platforms. Facebook allows autoresponders within its own interface, while other platforms like WhatsApp Business and Twitter enable **third-party apps to handle automated responses** for direct messages.
With the growing importance of **messaging apps and social media** for customer interaction, businesses need to **adapt their processes to offer timely, reactive support**. Autoresponders on platforms like Facebook, Twitter, and WhatsApp allow companies to **provide real-time, automated assistance**, making customers more autonomous and freeing up resources for more complex tasks.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Decathlon
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Carlos Costa
Foca
Since we've started using Crisp, I've seen the software evolve nicely.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Discover other features our shared inbox offers
Canned Message
Canned messages allow you and your team to be more efficient while maintaining mental clarity and brand voice. These templated messages can include dynamic data, making them both fast and personalized. Available through your omnichannel inbox, canned messages help deliver quicker responses without sacrificing personalization.
Enhance the customer experience by identifying where your support could improve. Measure satisfaction after each support interaction, right from your shared inbox.
Great customer support isnât just about the software you use; itâs about building lasting relationships with your leads and customers. Poor email management can quickly damage these relationships. Crisp provides time-saving features that delight both teams and customers, helping to maintain strong, positive connections.
Streamline customer interactions by routing conversations to the correct department within your shared inbox. Customize routing strategies that reduce resolution times and increase the number of conversations handled efficiently by your support team.
Decathlon
Emma
Reedsy
