🤔 What is support chat translation?

Support chat translation, also known as LiveTranslate, lets you automatically translate all your messages from any language into your customers’ language, in real-time.

🛠 How does support chat translation work?

Our translation tool uses the Microsoft API to provide accurate translations, making customer service even easier. It’s simple to set up, and it automatically detects the customer's preferred language based on their browser settings. You don’t need to do anything – just rely on our tool to chat in over 50 languages.

🖥 Which channels support chat translation?

LiveTranslate is embedded within Crisp Inbox, so it works across all the channels connected to your Crisp Workspace: chat conversations, emails, WhatsApp, Instagram, Messenger, SMS, Line, Telegram, and more!

Support Chat Translation Tool - Over 100 Languages Available

Become fluent instantly
Just start typing, and we’ll translate your messages.
Go global in a flash
Chat with customers around the world, instantly.
Customize each conversation
Control language and translation settings on a chat-by-chat basis.

Communicate globally with ease

Only about 6% of the world’s population speaks English, so providing support on a global scale should be simple. With Crisp's LiveTranslate, you can effortlessly engage with customers worldwide. Just join the conversation, and your messages will be translated in real-time, allowing you to provide seamless support in multiple languages. This translation service eliminates the need to hire native speakers for every language, saving you time and resources while ensuring your customers receive prompt and accurate assistance.

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Start your international support strategy

Enhance global customer support with the Crisp Chat widget, which adapts to the customer's language. Capable of translating conversations into over 50 languages, Crisp Website Chat also includes automatic browser language detection, adapting itself to the customer’s preferred language. This creates a smoother support experience where visitors feel at home. With Crisp, you can scale your support operations globally, providing a personalized and efficient experience to every customer, no matter where they are located.

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Crisp is not just offering a chat support platform, discover all the features offered by our all-in-one business messaging solution

Frequently Asked Questions

realtime-chat-translation-faq-illustration

🤔 What is support chat translation?
Support chat translation, also known as LiveTranslate, lets you automatically translate all your messages from any language into your customers’ language, in real-time.
🛠 How does support chat translation work?
Our translation tool uses the Microsoft API to provide accurate translations, making customer service even easier. It’s simple to set up, and it automatically detects the customer's preferred language based on their browser settings. You don’t need to do anything – just rely on our tool to chat in over 50 languages.
🖥 Which channels support chat translation?
LiveTranslate is embedded within Crisp Inbox, so it works across all the channels connected to your Crisp Workspace: chat conversations, emails, WhatsApp, Instagram, Messenger, SMS, Line, Telegram, and more!

600,000 brands are already using Crisp to improve their customer experience. See their testimonials !

Decathlon

We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.

Carlos Costa

Foca

Since we've started using Crisp, I've seen the software evolve nicely.

Chris Sees

Hoxton Mix

Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.

All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.

Emma

What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.

Reedsy

Discover other features our chat widget offers

Mobile and Desktop App
Revolutionize the way you engage with prospects and customers with our mobile and desktop applications, designed to give you control of conversations from any location.
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Co-Browsing
Browe with your website visitors as if you'd guide them in a shop thanks to live co-browsing.
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Internal Notes
Utilize a suite of collaborative tools that help teams work together effectively to enhance the customer support experience. Agents can easily bring colleagues into discussions or escalate conversations to the right people.
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Chat widget customization
Your chat window should reflect your website's identity. With Crisp chat software, every element can be customized to strengthen your brand identity and enhance your brand experience.
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Multilingual chat software
Support your customers all around the world by offering a chat widget that is translated into multiple languages. Our multichannel customer support platform comes with a multilingual live chat software that will automatically recognize customers' language and adapt itself.
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Targeted Message
Build scenarios that trigger targeted messages to better engage with visitors, leads, or customers on your website.
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Video Chat
Forget about third-party app installations or links to share. Use Crisp's remote visual support tool to interact with leads and customers through video calls, in just one click.
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