Utilize a suite of collaborative tools that help teams work together effectively to enhance the customer support experience. Agents can easily bring colleagues into discussions or escalate conversations to the right people.
Operators will always have the context they need to provide the best responses.
Share data instantly
Mention another agent to bring them into the conversation.
Enhance team collaboration
Multichannel requests are no longer a challenge.
Enhance team collaboration with internal notes
Internal notes are an incredibly handy feature that allows you to take notes about customers or leads during live chat interactions. These notes can include essential details about previous interactions, customer preferences, or other relevant information. When the customer returns, you’ll have a quick reference to understand their context and needs. This feature promotes team collaboration by enabling real-time sharing of insights and updates within the chat interface. Internal notes keep your team informed and aligned, creating a seamless and personalized customer experience. By tracking customer interactions and insights, your team can provide more efficient and knowledgeable support, ultimately boosting customer satisfaction and loyalty.
Setting collaborative reminders allows you to define personalized internal notes and schedule them, ensuring that no tasks are missed. With reminders, you can prompt colleagues to continue a conversation or reconnect with customers at the most suitable time. This feature is especially useful for managing follow-ups, scheduling check-ins, and ensuring critical tasks are not forgotten. Reminders help you stay organized and proactive in your customer interactions, improving team collaboration and overall efficiency.
Using specific collaborative tools is a straightforward way to improve internal teamwork when resolving customer queries. With the right tools, such as Crisp, you can make email collaboration seamless and eliminate untimely transfers, resulting in increased productivity and customer satisfaction.
You can start using a private note within a conversation whenever you need to share information internally with a colleague. Internal notes are also a great way to mention someone, notifying them of an ongoing conversation. These notes are invaluable for leaving information for another team member, providing countless collaborative possibilities.
500,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Decathlon
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Carlos Costa
Foca
Since we've started using Crisp, I've seen the software evolve nicely.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Tiphaine Bruel
SSShake
It gives me peace of mind to know that, even if I'm not here, anyone from my team can jump in.
Discover other features our chat widget offers
Mobile and Desktop App
Revolutionize the way you engage with prospects and customers with our mobile and desktop applications, designed to give you control of conversations from any location.
Your chat window should reflect your website's identity. With Crisp chat software, every element can be customized to strengthen your brand identity and enhance your brand experience.
Support your customers all around the world by offering a chat widget that is translated into multiple languages. Our multichannel customer support platform comes with a multilingual live chat software that will automatically recognize customers' language and adapt itself.
Crisp's AI-powered translation tool enables support agents to translate customer messages in real-time and reply in the customer’s language, without needing to be fluent.
Forget about third-party app installations or links to share. Use Crisp's remote visual support tool to interact with leads and customers through video calls, in just one click.
Decathlon
Emma
Reedsy
