The Crisp technical architecture runs around 40+ different micro-services, all replicated across different physical machines. Adding to that, we have around 20 daemons operating different tasks, eg. data storage with MongoDB, or email delivery with Postfix. Those microservices handle 1 billion+ requests each month (this is growing). We need to know when something crashes, quickly. After a thorough analysis of the status page / monitoring solutions available on the market, either as SaaS or Open

In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.

This article is a word-for-word repost of Announcing Bloom: A REST API Caching Middleware [https://journal.valeriansaliou.name/announcing-bloom-a-rest-api-caching-middleware/] from the blog of Valerian Saliou [https://valeriansaliou.name], Crisp CTO. -------------------------------------------------------------------------------- Premature optimization is the root of all evil. Especially when you launch a new SaaS business you're not sure will succeed and get the traction you would expect of

Most early-stage products are leaky buckets. If you are constantly losing customers, remember that to retain them, having the right customer support in place may be your next focus. Sounds easy? Install a chatbox on your website and all your problems will disappear… Too good to be true, right? Having a livechat somewhere on your website will not change your destiny. When you are trying to interact with someone, there are mainly three variables to keep in mind: * The moment. To avoid losing a

Crisp Team has a present for this summer: a new release with a ton of new features. What is new A new chatbox. The new chatbox includes a new design and a new way to collect emails and phone numbers. You can now continue a conversation over SMS if your Crisp is linked with Twilio. It's also more social, with social buttons to continue the chat on other channels. Bot-makers will enjoy our new SDK, allowing them to build inline-forms. This new chat also included a video game called "Crispy

In 2017 building a startup is hype. When most startups start to reach VCs to launch their product, there is another way to do it: Bootstrapping. Crisp began to bootstrap from day 0 and today, we compete with companies like Intercom, backed over $130M without any hassle. How is it possible? We share everything in this article! Each dollar matters At Crisp, we understood that pricing was a pain-point in our market and that to compete with other big players, we had to have a freemium model. Why f

Website chat widget [https://crisp.chat/en/livechat/] in no doubt has come to stay. It is one of the most effective ways businesses reach out to customers in this current dispensation, customers are everything to a business. So, employing the best mode of communication in handling their plights, challenges and pain points is a major key to your business thriving. These people are your number one marketers and it is expedient you make your business worth marketing by embracing live chat. In fact,

As Crisp is a customer support software, we provide customer support to more than 100 people every day. From users queries to team organization, we learned a lot and to share our experience to help you to build a more efficient customer support. 1 - Choose the right software In 2017, most small companies still use email using Gmail or Outlook to provide customer support to their clients. It's counterproductive to make customer support on these tools, for multiple reasons: * It's not collabora

The Crisp team has been busy at work over the months of September and October to bring you new improvements to the Crisp Platform. Our focus has been mostly on the chatbox. Since we released our new chatbox in August 2016, we have had a lot of feedback from all our users on how to make each feature of it better. This article sums up all we've been at work on to improve the Crisp chatbox, in 10 points. What's New 1. We're online tooltip A huge number of Crisp users told us they didn't receive

Willing to use Firebase? Make sure you read this article first 🔥

Here at Crisp, we love technology. Especially when it is bleeding edge and may help improve the quality and speed of the service. Want to know more about Crisp Chat widget [https://crisp.chat/en/livechat/]? Make sure to go to https://crisp.chat/en/livechat/ Recently, we made a small optimization to the chatbox code using a recent CSS feature [http://www.w3.org/TR/css-fonts-3/#unicode-range-desc], which had a tremendous impact at scale: it reduced the total size of the chatbox on the network by

looking for tips on how to scale your startup at its early stages? This article is made for you.

Are you a student who wants to create a startup? You’re in good company. Microsoft, Facebook, Google, Snapchat… (Crisp ?) They all have something in common: they were founded by students. > « I literally coded Facebook in my dorm room and launched it from my dorm room. I rented a server for $85 a month, and I funded it by putting an ad on the site, and we've funded ever since by putting ads on the site. » -------------------------------------------------------------------------------- T

Will your next experiment get you closer to product/market fit? Sure, it may. Being clever to experiment and iterate on your product is one of the required keys to succeed. Nonetheless, I have seen too many startups under-estimate everything related to customer communication. That’s quite sad as a customer support is very useful to notice when there is a product/market fit and for whom. Steve Blank would tell you to leave the building, stop digging in your analytics dashboards for a while and

> « Only founders can pivot, that’s why they have to do customer development by themselves. That’s a key idea to understand. » -------------------------------------------------------------------------------- If you are no newcomer in the startup ecosystem, you might have heard this quite often: do not delegate your customer support. This is a key idea to understand for a simple reason: if as a founder, you are behind on your customer support at the beginning, how do you want to stay close