Unite chatbots and teams for a better collaboration, not competition
Dive in the future of customer service where chatbot software, empowered with artificial intelligence, ally with human's emotionnal intelligence to change the way businesses handle conversational experiences.
14 days free trial — No commitment
Uncover the secrets to a revolutionized experience
Tangible productivity gains
Efficiently collect customer data by streamlining information gathering, helping you to understand your customers' needs and preferences, leading to more personalized and effective interactions when humans have taken the lead.
Seamless conversations' handover
AI-guided resolutions
Flexibility by design
Explore our omnichannel chatbot solution
Centralize
Fun on any channel, at the speed of a conversation
An omnichannel chatbot for your inbound messages, no matter the channel
It only takes one chatbot scenario to trigger automated answers empowered by artificial intelligence
Engage
Proactive and tailor-made interactions that delights customers
Get 20% more conversations using proactive messages
Create personalized interactions and craft unique, multilingual wortkflows that resonate with all your audiences across all your channels. With Crisp chatbot builder you can deliver precisely timed messages to meet your customers' needs, elevating engagement to new heights.
Multilingual and multichannel, in a few clicks
Excel in multilingual conversations with custom chatbot experiences. Seamlessly connect with a global audience, communicating effortlessly in their language. Elevate user experiences, broaden your reach, and nurture international connections through multilingual chatbot interactions.
Transition elegantly between bots and teams
Humans and chatbots are complementary because they offer powerful synergies and expertise. Chatbots excel at handling routine queries efficiently, while agents bring empathy, problem-solving skills, and a human touch to complex or emotionally charged interactions.
Automate
Artificial intelligence and natural language processing are not just buzzwords
Not all your workflows should embed artificial intelligence
Custom AI that acts and sounds just like you do
Build
Create chatbots. Deploy. And start today
Omnichannel communication doesn't have to be boring. With a modern chatbot platform, you can craft a messaging experience that adapts to your multichannel strategy.
Build meanningful chatbot scenarios
Leverage a chatbot API to build an AI Chatbot
Want to go deeper than the usual chatbot platform? Modern solutions like Crisp let you craft AI-native workflows using a dedicated chatbot API. Available in 5 different API libraries, we've made it easier for you to connect your data to our customer service platform. Simply connect a third-party LLM tool such as Dialogflow, OpenAI, Llama or Claude to bring AI to your customer experience!
// Receive a message from a visitor
CrispClient.on("message:send", async (message) => {
const sessionId = message.session_id;
const userMessage = message.text;
const response = await openai.chat.completions.create({
model : "gpt-4o",
messages : [{ role: "user", content: userMessage }]
});
const aiReply = response.choices[0].message.content;
CrispClient.website.sendMessageInConversation(
message.website_id, sessionId,
{
type : "text",
content : aiReply,
from : "operator",
origin : "chat"
}
);
});
Significant things you wouldn't want to miss
Enterprise level-grade security
Benefit from state-of-the-art security measures to guarantee optimum protection for your data.
Up to 30 days free trial
Unlock up to 30 days of trial through advanced features' configuration.
Continuous training
Gain from a custom AI model trained specifically on your own data.
Still doubting?
Compare leading chatbot providers
See which chatbot software fits the best for your company. We've made it easy for your business to compare automated chatbots.
Intercom (fin)
Drift
Tidio
FreshChat
SmartSupp
Crisp
| Intercom (fin) | Drift | Tidio | FreshChat | SmartSupp | Crisp | |
|---|---|---|---|---|---|---|
| Custom LLM | ||||||
| Multilingual | ||||||
| Webhooks | ||||||
| Analytics | ||||||
| No-code builder | ||||||
| Omnichannel | ||||||
| See detailed comparison | Learn more | Learn more | Learn more | Learn more | Learn more |
See their testimonials and reviews about AI Chatbots
Decathlon
Since we've started using Crisp, I've seen the software evolve nicely.
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
Reedsy
What is AI chatbot used for?
An AI chatbot software is a sophisticated tool designed to automate repetitive interactions on websites, mobile apps, and social media platforms such as WhatsApp, Messenger, Instagram, Telegram or SMS for example. Utilizing artificial intelligence, these bots can understand and process user queries in natural language, providing instant, relevant responses around the clock. They are capable of handling a wide range of tasks, from answering frequently asked questions and guiding users through website navigation to assisting with transactions and booking appointments.
AI customer service chatbot leverages machine learning algorithms to improve its interactions over time, learning from past conversations to enhance its understanding of customer queries and improve its responses. Modern AI Chatbot leverages other data sources to improve interactions such as web content, helpdesk content, and other custom sources. This ability to learn and adapt makes AI chatbots a powerful asset for businesses aiming to provide high-quality, efficient customer service without the need for constant human intervention.
Beyond basic interactions, advanced AI chatbots can also integrate with third-party database and external data sources such as CRM or CDP to offer personalized recommendations and support based on the user's history and preferences. This level of personalization and efficiency in handling routine inquiries not only boosts customer satisfaction but also allows human agents to focus on more complex issues, thereby improving the overall customer service experience.
How good are chatbots?
Messaging chatbot and agents work better as a team. Combined, they whizz through more interactions, more efficiently. Integrating automated chatbot software into a conversational experience means that the end user gets a quick, slick experience – without any friction or frustration. The customer starts off talking to a bot and once the problem is identified, the user is redirected toward the right team seamlessly. Chatbots help your team save time and bring back efficiency within your customer service. With the amazing artificial intelligence revolution led by OpenAI and ChatGPT, companies can now benefit from dope chatbot experience like never before. For instance, some companies say that an AI Chatbot can help to resolve up to 50% of support workload automatically.
What are the types of chatbots?
There are various types of chatbots. However, bot platform software generally offers 3 types that are supposed to meet your requirements when building an automated chatbot that leverages artificial intelligence. Scripted Chatbots: scripted chatbot is one where interactions with the customers happen through a predefined set of workflow. NLP Chatbots: They use AI technology to bring the user experience to another level. NLP chatbots have the ability to create user input, understand the user request and then construct the most accurate answer before sending the right information to the customer. Social Messaging Chatbots: These are bots integrated within social media and messaging apps like Facebook Messenger, Slack, Telegram, WhatsApp, etc. fall in this category. However, this category can be included in the scripted chatbot category.
Criteria to watch for when you choose your next chatbot provider
These 6 assets are here to help companies navigate the competitive landscape of AI automated bots for customer service.
Make sure your next provider checks these boxes!
With the explosion of artificial intelligence and large language models, companies have to make sure they choose the right chatbot solution for their company. To help businesses in the process, we've gathered 6 key factors.
Aggregation
Aggregation in AI chatbots is pivotal as it allows the consolidation of data from multiple sources into one model, enhancing the bot's understanding and enabling personalized and consistent answers across companies' communications channel. This data approach simplifies continuous learning for improved answers over time. The result is a more accurate, and satisfying customer experience enabled by diverse data sources being connected to the AI model.
Customization
Autonomy
Reporting
Omnichannel
Cost
How does it work?
1Connect data sources to the AI model
2Embed AI shots to your bot scenario
3
